Shift Manager (Hourly)

Job SummaryThe Hourly Shift Manager supports the Restaurant General Manager in overseeing daily restaurant operations during assigned shifts. This role ensures excellent customer service, efficient operations, and adherence to Burger King standards while leading and motivating team members.Key ResponsibilitiesSupervise team members during shifts to ensure smooth and efficient operationsDeliver and maintain high standards of customer serviceAssist with opening and closing procedures, including cash handling and depositsMonitor food quality, safety, and cleanliness standardsTrain and coach crew members on policies, procedures, and performance expectationsResolve customer concerns quickly and professionallyEnsure proper staffing levels during shifts and adjust as neededSupport inventory management and restocking as requiredFollow all company policies, procedures, and health regulationsQualificationsHigh school diploma or equivalent preferredPrevious experience in food service or customer service required; supervisory experience a plusStrong communication and leadership skillsAbility to multitask in a fast-paced environmentBasic math and cash handling skillsFlexible availability, including nights, weekends, and holidaysSkills & CompetenciesTeam leadership and motivationCustomer service excellenceAttention to detailProblem-solving and decision-makingTime management and organizationWorking Conditions:Standing for extended periodsExposure to kitchen equipment and temperature changesFast-paced, high-energy work environmentCompensation & BenefitsHourly pay (based on experience)Opportunities for advancementFlexible schedulingEmployee DiscountsTraining And Development ProgramsEqual Opportunity Employer StatementBurger King is an equal opportunity employer committed to creating an inclusive environment for all employees.