Project Manager — PromiseOS (Volunteer)

Mentor A Promise is a New York City–based nonprofit serving children and youth (ages 5–18) experiencing housing instability, grounded in the belief that every child is a Promise—full of potential, dignity, and possibility. We deliver consistent, high-quality programming across mentorship, literacy, social-emotional learning, and creative expression in shelters, schools, and community spaces, creating structured environments where students can grow, be seen, and build lasting skills. Through signature experiences like The Imagination Studio, The Kitchen Table, The Sound Lab, and The Story Space, we nurture academic development, emotional well-being, and creative voice, all within a trauma-informed, culturally responsive, and accessibility-centered framework. Our work prioritizes dignity-protective storytelling, consent-driven engagement, and deep community partnership, ensuring that how we serve is as intentional as whom we serve. We are not only addressing immediate needs - we are building pathways to confidence, belonging, and long-term opportunity, so every child has the support and foundation to carry their promise forward.,Project Manager — PromiseOS (Volunteer)PromiseStack x PromiseOperations x PromiseMeasure | Youth Support Infrastructure & Systems CoordinationOrganization Mentor A Promise (MAP)Project PromiseOSLocation Remote / Hybrid (NYC Collaboration as Needed)Type Volunteer Leadership RoleReports To Director of Product & Technology / Executive Operations LeadershipWorks Closely With PromiseStack, PromiseMeasure, PromiseShield, PromisePublic, PromiseLearning, Program Leadership, Research & Operations TeamsAbout Mentor A PromiseMentor A Promise (MAP) is a New York City–based nonprofit dedicated to supporting children and youth experiencing housing instability through mentorship, education, literacy, social-emotional learning, creative expression, and community-centered programming.MAP operates across multiple systems connected to youth support, including education, mentorship, public engagement, wellness, technology, and operational coordination. As the organization grows, MAP is exploring new ways to strengthen how support systems connect and communicate around young people and families.About PromiseOS | Coordinated Youth Support InfrastructurePromiseOS is a long-term initiative focused on building a coordinated youth-support ecosystem designed to help connect mentors, educators, programs, referrals, and support systems in a more organized and trauma-informed way.The vision is not simply software.It is operational infrastructure designed to help reduce fragmentation across youth-serving systems while improving communication, coordination, consistency, and long-term outcomes.PromiseOS aims to support areas includingStudent support coordinationMentorship trackingReferral workflowsAttendance and engagement supportSEL and wellness coordinationResource access and follow-up systemsLongitudinal impact measurementTrauma-informed operational workflowsThis initiative sits at the intersection ofTechnologyOperationsResearch & MeasurementPublic Systems CoordinationHuman-Centered Support InfrastructureRole OverviewMAP is seeking a Project Manager for PromiseOS to help coordinate the planning, organization, execution, and cross-functional development of the PromiseOS initiative.This role is responsible for helping move the project from concept into structured implementation by supportingProject coordinationCross-team communicationWorkflow organizationStrategic planning supportTimeline managementDocumentation systemsOperational executionThe ideal candidate is highly organized, systems-oriented, collaborative, and comfortable managing complex, evolving projects involving multiple stakeholders and disciplines.This is a high-impact systems coordination role focused on operational execution, organizational alignment, and infrastructure development.Core ResponsibilitiesProject Coordination & Operational ExecutionCoordinate day-to-day project management activities related to PromiseOSHelp organize project timelines, deliverables, priorities, and implementation phasesTrack progress across multiple teams and initiativesSupport operational follow-through and accountabilityCross-Functional Team CoordinationCoordinate communication across PromiseStack, PromiseMeasure, PromiseShield, PromiseOperations, and related teamsHelp ensure alignment between technical, operational, research, and programmatic goalsSupport collaboration between leadership, operations, and development contributorsWorkflow & Systems OrganizationHelp develop structured project workflows and operational systemsOrganize project documentation, planning materials, and implementation processesSupport project management systems and coordination toolsStrategic Planning SupportAssist with project planning discussions and implementation strategyHelp identify gaps, blockers, risks, and coordination needsSupport phased rollout planning and operational prioritizationDocumentation & CommunicationMaintain organized project records and coordination updatesPrepare meeting agendas, notes, and follow-up action itemsHelp ensure communication clarity and project continuity across teamsMission-Aligned Systems DevelopmentSupport development of trauma-informed and dignity-centered operational systemsHelp ensure organizational workflows remain human-centered and practicalContribute to building systems that strengthen coordination and long-term support for youth and familiesQualificationsRequiredStrong project management, organizational, and coordination skillsAbility to manage multiple priorities and moving parts simultaneouslyStrong communication and collaboration abilitiesSystems-thinking mindset and operational problem-solving abilityComfort working in evolving and interdisciplinary environmentsAlignment with MAP’s mission and dignity-centered valuesPreferredExperience in project management, operations, nonprofit systems, technology coordination, or program implementationFamiliarity with education, youth services, nonprofit operations, or community systemsExperience coordinating cross-functional teams or initiativesInterest in systems-building, social impact infrastructure, or organizational operationsCommitmentVolunteer leadership roleApproximately 5–10 hours per weekMinimum 6-month commitment requiredRemote / hybrid collaborationWhat You’ll GainExperience helping coordinate a large-scale social impact infrastructure initiativeCross-functional collaboration across technology, operations, research, and public engagement teamsOpportunity to help shape an emerging coordinated support ecosystemPortfolio-building systems and operations leadership experienceProfessional references and letters of recommendationHow To ApplyInterested candidates should apply directly through Idealist and submitResume (required)Brief statement of interest describing project management, operations, or systems coordination experienceHelp build the connective tissue behind youth support systems.Turning coordination into continuity—and continuity into long-term impact.This role holds the pieces together.From research to outreach to execution—help ensure every story is fully built before it’s told.Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.