Consult Coordinator (Greenbrook)

Location: Delray Beach, FLDepartment: Care CoordinationEmployment Type: Non-ExemptMake an Impact in Mental HealthcareGreenbrook Mental Wellness Centers is seeking a Consultation Coordinator to serve as a critical link between prospective patients and life-changing treatment. In this role, you’ll guide individuals through their mental health journey—from initial consultation through treatment readiness—while delivering an exceptional, compassionate experience.This is an ideal opportunity for someone who thrives in a fast-paced healthcare environment, enjoys patient interaction, and is motivated by improving access to mental health care.Why Join UsStarting Pay: $24/hour, with consideration for experienceSchedule: Ideal hours are 11:30am–8:00pm or 12:30pm–9:00pmWork Environment: Work independently in a corporate office during evening hoursImpact: Make a meaningful difference in people’s lives every dayCulture: Join a mission-driven, growth-focused teamGrowth: Opportunity to grow within a rapidly expanding organizationKey ResponsibilitiesLead patients through the consultation and intake journey with empathy and confidenceClearly explain treatment options, insurance coverage, and financial expectationsUse strong listening and interviewing skills to understand patient needsKeep patients moving forward—follow up, remove barriers, and drive conversionSchedule appointments and maintain accurate records in CRM/EHR systemsPartner with clinical and operations teams to deliver a seamless experienceWhat You BringStrong passion for patient care and customer experience, especially within a mental health settingExcellent communication skills with the ability to build trust and guide patients through sensitive conversationsHigh level of organization and attention to detail, with the ability to manage multiple prioritiesSelf-starter mindset with strong problem-solving skills and a collaborative approachAbility to thrive in a fast-paced, evolving healthcare environmentQualificationsBachelor’s degree in Healthcare Administration, Business, Psychology, or related field preferred(Equivalent experience or certifications such as Medical Assistant may be considered)3+ years of experience in a mental health, healthcare, or patient care setting preferredExperience working with insurance verification, benefits education, or financial counseling is a plusFamiliarity with EHR systems (AdvancedMD, Salesforce preferred)Knowledge of insurance payers and medical necessity guidelines is highly desirableReady to make a difference? Apply today and be part of something truly impactful.Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.Benefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.GBSP25About UsNeuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.