Email/Chat Support Specialist at Laka Group Miami, FL

Email/Chat Support Specialist job at Laka Group. Miami, FL. This is a remote position. Join our dynamic team at Laka Group SRL as an Email/Chat Support Specialist in the Civil Engineering industry. In this role, you will play a crucial part in providing exceptional customer service through email and chat communication channels. Location: United States (Remote) Pay: $30 - $33 per hour Responsibilities Respond to customer inquiries and issues promptly and professionally via email and chat Provide accurate information and solutions to customers regarding products and services Assist customers with order processing, account management, and technical support Escalate complex issues to the appropriate teams for resolution Maintain detailed records of customer interactions and transactions Requirements Excellent written communication skills in English Proven experience in customer service or support role Ability to multitask and prioritize in a fast-paced environment Familiarity with CRM systems and help desk software Basic knowledge of Civil Engineering terminology is a plus Qualifications High school diploma or equivalent required Associate's or Bachelor's degree in a related field preferred Minimum of 1-2 years of experience in customer support Strong problem-solving skills and attention to detail Benefits Competitive salary and benefits package Opportunities for career growth and development Collaborative and inclusive work environment Work-life balance initiatives J-18808-Ljbffr