Senior Account Manager

Company DescriptionDirect Mail Solutions (DMS) is a full-service direct mail, commingling, and fulfillment company based in Richmond, Virginia. Since its founding in 1997, DMS has been dedicated to delivering industry-leading data management, production, and mailing services while helping clients maximize campaign impact, reduce costs, and shorten lead times.Over the years, DMS has grown to a workforce of more than 400 employees and operates around the clock to support the evolving needs of its clients' mail programs. By combining advanced technology, operational efficiency, and a customer-focused approach, DMS provides scalable solutions that help organizations reach their audiences effectively and efficiently.Role DescriptionThis is a full-time, on-site position for a Senior Account Manager located in Richmond, VA. Direct Mail Solutions is looking for an account manager to join our team to manage the full cycle of the direct mail production process — including art review, printing, data processing, personalization, mailing and invoice reconciliation. In this role you would be supporting our clients to provide a successful direct mail campaign. You would work alongside our experienced account services team to ensure each part of the direct mail production process is meticulously planned and executed. Applicants should possess strong written and interpersonal skills, and the ability to multitask and solve problems for clients. Candidates should have at least 3-5 years of work experience, preferably in the marketing, printing or direct mail industries.QualificationsClient Relationship Management, Account Management, and Customer Service expertiseStrategic Planning, Project Management.Exceptional communication and problem-solving skillsAbility to lead and coordinate cross-functional teams effectivelyExperience in the direct mail or marketing industry is a plus