Office Manager - Richmond

Office Manager - RichmondDiakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to our employees' development and fostering an internal promotional structure that rewards dedication and growth.We are seeking a highly organized and proactive Office Manager to join our logistics team. The ideal candidate will have a collaborative personality, and ensure daily operations run smoothly and efficiently. They will handle administrative tasks, manage vendor relations, and support our team to make sure they have the resources needed to excel in a logistics environment. Our ideal candidate has at least three years of administrative assistant or customer service roles and is comfortable in a busy setting.Duties and Responsibilities:Guide the customer service team throughout their dayUse various software programs to accomplish tasks effectivelyHandle escalated issues with poise and a solution-oriented mindsetCollaborate with other departments to maintain accurate recordsBuild client relationships through effective communication and timely resolution when issues ariseRequirements and Qualifications:Bilingual with Spanish highly preferredExcellent computer skills, including MS Office (Outlook and Excel a must)Have at least three years of experience in an administrative, customer service, or related role - preferably in logisticsEffective communication and organizational skillsAble to thrive in a fast-paced, high-volume environmentProblem solver with a "can do" attitudeLeadership and experience supervising othersAbility to meet deadlinesExceptional customer service skillsAble to stand/walk for extended periodsSalary: $50,000 - 60,000/year, DOE; plus, benefits and potential for bonus