Operations Coordinator

Title: Operations CoordinatorDuration: 6 months - with possibility to extendLocation: San Francisco, CA 94158 or Chicago, IL 60607 or New York, NY 10007#170461Pay Rate : $30-$35/hrOperational Scaling & Reporting: Maintaining performance dashboards and documenting processes to ensure the service can scale efficiently across global markets.Live Trip Monitoring & Resolution: Proactively managing day-to-day Elite trip activity, including real-time problem solving for schedule changes, special requests, and vehicle readiness.Quality Control & Feedback Analysis: Reviewing rider and driver feedback to identify trends, resolve service gaps, and recommend improvements to the Elite standard.Mandatory RequirementsEducational & Professional Foundation: A BA/BS degree and at least 2+ years of experience in operations, analytical analysis, or process documentation.Communication & Composure: Excellent written and verbal communication skills, paired with the ability to remain calm and exercise strong judgment under pressure.Operational Flexibility: The ability to work a flexible schedule, including evenings, weekends, and special activations, to support live operations.Luxury Service Background: Previous experience in luxury hospitality, aviation, or VIP client relations, reflecting an understanding of "white-glove" service.About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/. Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.