Call Center Representative

Description: "Second To None…Since 1901" Your career in Home Services starts here at Wolfer’s Home Services! A five-star place to work, this is the company that will transform your career as a Customer Service Representative. At Wolfer’s we strive to ensure our employees are taken care of. We are known for stability and offer opportunities for lateral growth. Five-Star Place to Work: What’s in it for you? Earn $20-$24/hour to start Schedule: Monday - Friday 9:00a-5:30p Get paid biweekly! Every other Friday is payday! 75% paid medical premiums including dental and vision for you 50% paid medical premiums including dental and vision for your family Company Matched 401K Paid Time Off Plus, a community. This is last on the list because it is most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You will come to love our company outings; causal office environment and you will build life-long friendships at Wolfer’s. The Big Task: This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s. Responsibilities: All calls answered with urgency in a professional manner Call handling and meeting customer needs consistently followed Meet the call center goal for opportunity expectations in respect to setting appointments Existing tools, scripts, and systems used consistently to book appointments Department procedures followed routinely to ensure consistently high sales Logging into systems in a timely manner Makes follow- up calls to customers for satisfaction of service performed by technicians Check invoices to ensure technician input proper payment and information in each order for accounting Additional Benefits include: On-going technical and sales development training from the best in the business. Professional respect and a great team environment! Requirements: Willingness to work the following schedule: Monday - Friday 9:00a-5:30p Education: High school diploma or equivalent GED Experience: 1 year assisting customers in call center or customer service environment Ability to pass a background check and drug screen prior to hire