Java Application Support Engineer

IDR is seeking a Java Application Support Engineer to join one of our top clients for an opportunity in Indianapolis, IN. In this role, you will provide hands-on L2 application and production support for enterprise applications, partnering closely with technical teams and client stakeholders to ensure stable day-to-day operations. This is an excellent opportunity to contribute within a large, complex environment where strong troubleshooting and ITSM process expertise are highly valued.Position Overview for the Java Application Support Engineer:Provide hands-on L2 production support for enterprise Java and AngularJS applications during U.S. business hoursTroubleshoot incidents, perform root-cause analysis, and coordinate technical fixes through resolutionUse ServiceNow to manage ticket intake, prioritization, escalation, and ITSM workflowsPartner with development and infrastructure teams to resolve complex production issues and improve application stabilityCommunicate clearly with client stakeholders and support a hybrid onsite schedule (approximately 30–50%)Requirements for the Java Application Support Engineer:Advanced L2 application/production support experience for enterprise applicationsAdvanced Java engineering experience with strong troubleshooting skillsAdvanced AngularJS experience supporting production systemsAdvanced ServiceNow experience, including ITSM ticketing and workflow usageStrong ITSM process knowledge, including incident and problem management with client-facing communication skillsWhat's in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organization.Why IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your success.Medical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.