Janitorial Operations Director

Benefits:Dental insuranceHealth insuranceOpportunity for advancementPaid time offVision insuranceJanitorial Operations DirectorA Central Arkansas janitorial company is seeking a dedicated and experienced manager to lead janitorial operations across multiple customer sites across Central Arkansas. This role is crucial in ensuring exceptional service delivery, customer satisfaction, team leadership, and account retention. You'll oversee staff performance, manage operational efficiency, and build strong, lasting client relationships.Key ResponsibilitiesCustomer Account Management & RetentionBuild and maintain strong relationships with client contactsEnsure all cleaning services meet high standards and are completed on scheduleRespond quickly to customer concerns, identify service gaps, and recommend solutionsProactively identify and pursue account growth opportunities Team Leadership & DevelopmentHire, train, coach, and mentor supervisory and front-line staffMotivate teams and hold them accountable for performance, professionalism, and adherence to company standardsProvide timely feedback and handle disciplinary actions with care and documentation Operational ManagementDevelop and execute efficient cleaning plans tailored to each siteManage staffing levels, scheduling, and timekeeping systemsMonitor labor budgets and ensure operational costs align with financial goalsConduct routine inspections to guarantee cleanliness, safety, and quality standardsAdjust resources and plans to address absenteeism or changing client needs Inventory & Resource ControlOversee the usage, tracking, and maintenance of cleaning supplies and equipmentManage keys and access devices to customer buildings responsiblyCommunication & CollaborationMaintain clear, professional communication with customers, employees, and leadershipKeep employees informed of client needs and changesSupport other managers with hiring, training, and new account setupsMaintain confidentiality with client and employee records at all timesWhat We're Looking For1. Leadership & People ManagementProven ability to lead diverse teams, develop staff, and build a culture of accountability and growth.2. Operational & Industry ExpertiseSolid understanding of janitorial operations, cleaning best practices, budget management, and scheduling logistics.3. Integrity & ProfessionalismCommitment to ethical behavior, confidentiality, and upholding safety and compliance standards. Must maintain a satisfactory criminal history to work in high security buildings.4. Communication & Customer FocusStrong written and verbal communication skills, with a customer-first mindset and the ability to build lasting client relationships.5. Flexibility & QualificationsHigh school diploma or GED requiredTech-savvy with basic computer and smartphone proficiencyFlexible availability including evenings, weekends, and holidaysPhysically able to perform and demonstrate cleaning tasks when neededThis franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.