Customer Experience Associate

Tally is hiring a Customer Experience Associate to join our Columbus team, full-time or part-time. We're looking for someone who genuinely enjoys helping people and takes pride in making every interaction a good one.What You'll DoWelcome customers and serve as their first point of contactAnswer questions and troubleshoot basic account or service issuesHelp customers navigate account setup, updates, and next stepsIdentify opportunities to recommend additional services that genuinely fit a customer's needsFollow up to make sure customer issues are fully resolved, not just closedKeep accurate records of customer interactionsRepresent the Tally brand with patience and professionalism, even in tricky situationsWhat We're Looking ForA natural people person who stays calm and friendly under pressureStrong listening and problem solving skillsNo experience required, full training provided from day oneComfortable balancing service quality with performance goalsReliable, coachable, and a team playerAvailable a minimum of 4 days per week (schedule may include weekends)Able to work in person at our Columbus location, this is not a remote or hybrid roleScheduleFull-time or part-timeMinimum 4 days per week, in personImmediate start availableWhy TallyHands-on training and mentorship from day oneClear path to grow into leadership as the team expandsA team environment that actually has your backApply NowIf this sounds like a fit, hit apply and we'll be in touch.