Remote E‑Commerce Operations Analyst
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.Job Title: Remote E‑Commerce Operations Analyst (100% Work From Home) Location: Remote from Latin AmericaPosition Type: Full-timeSalary: $1,200 - 1,800 USD/month, based on experience, paid via wire transfer, PayPal, or PayoneerSchedule: Monday – Friday 8:00 AM – 5:00 PM Eastern TimeOur ClientOur Client is a fast‑growing, sustainability‑focused consumer goods brand based in Canada. They design thoughtful, durable, eco‑friendly products for families and are known for their transparent communication, customer‑first culture, and operational excellence. The team values clarity, analytical thinking, and people who take ownership, work proactively, and communicate with precision.They operate on Shopify, rely heavily on data to guide decisions, and embrace AI tools to improve workflows, customer experience, and operational efficiency. Candidates who thrive here are structured, curious, and comfortable using technology to solve problems and optimize processes.Job Overview: We’re looking for an analytical, detail‑oriented E‑Commerce Operations Analyst to support order workflows, customer operations, inventory logic, and process optimization across our Shopify ecosystem. You’ll work with data, spreadsheets, and AI tools to improve efficiency and support customers with clear, concise communication.The ideal candidate is structured, calm, proactive, and communicates with the same clarity and analytical maturity as our top performers.ResponsibilitiesManage Shopify orders, refunds, replacements, and address changesMonitor inventory levels, identify discrepancies, and flag low‑stock risksRespond to customer inquiries with clear, concise, brand‑aligned communicationTroubleshoot order issues, shipping delays, returns, and product questionsUse spreadsheets (Google Sheets/Excel) with formulas to analyze trends and operational metricsUse AI tools to improve workflows, summarize data, draft responses, and optimize processesMaintain accurate documentation and support product/SKU updatesCollaborate with logistics partners and internal teams to resolve issuesQualifications, Skills, and Key Competencies2+ years in e‑commerce operations, marketplace operations, logistics, or similarHands‑on experience with Shopify and Gorgias (or similar tools)Strong analytical skills — comfortable with formulas, data validation, and structured spreadsheetsExperience using AI tools (ChatGPT, Copilot, Claude, etc.) to improve efficiencyExcellent written English (clear, concise, structured)High attention to detail and strong organizational skillsNice to Have:Experience with Airtable, Notion, or workflow toolsBackground in sustainability or consumer goodsExperience working with international teamsThe ideal candidate is someone who is:Clear, concise communicatorAnalytical thinker who uses data to make decisionsComfortable with formulas, dashboards, and AI‑assisted workflowsProactive, reliable, low‑ego, and solutions‑orientedUnderstands e‑commerce operations beyond basic support