Application Support Specialist
Job Description:
Applied Software Technology is seeking a customer-focused and technically skilled Application Support Specialist to provide software support, troubleshoot application issues, and assist customers with technology-related challenges.
The ideal candidate will have experience supporting business applications, diagnosing technical problems, and helping users resolve software issues efficiently.
In this role, you will work with technical consultants, software specialists, and customer support teams to maintain application reliability, improve user experiences, and deliver effective technical solutions.
Key Responsibilities:
- Provide technical support for business software applications.
- Investigate, diagnose, and resolve application-related issues.
- Respond to customer inquiries through email, phone, and support channels.
- Assist users with software installation, configuration, and updates.
- Document technical problems and maintain support records.
- Identify recurring issues and recommend corrective solutions.
- Escalate complex technical problems to appropriate engineering teams.
- Support software integrations and application troubleshooting.
- Prepare technical documentation and user guidance.
- Collaborate with internal teams to improve customer satisfaction.
Technical Skills
- Experience with application support or technical customer service.
- Knowledge of Windows operating systems and business applications.
- Understanding of software installation and configuration.
- Familiarity with databases, networking, and troubleshooting.
- Knowledge of SQL and basic scripting is beneficial.
- Experience with ticketing and help desk systems.
- Strong written and verbal communication skills.
- Ability to explain technical concepts to nontechnical users.
- Strong analytical and problem-solving abilities.
About the Company:
Applied Software Technology, also known as Applied Software, is an Atlanta-based technology solutions provider specializing in software, consulting, training, and technical support for architecture, engineering, construction, and manufacturing industries.
The company provides technology solutions that help organizations improve productivity, manage design workflows, and optimize business operations.
Its services include software implementation, technical consulting, training, application support, and digital workflow improvements. Applied Software became part of the Graitec Group following its acquisition in 2022, expanding its connection to a global engineering software solutions network.
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Relocation assistance
Work Location: In person