Group Rooms Coordinator

About UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description BenefitsCome be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn’t love to get away) Paid Time Off Employee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.DescriptionAt La Cantera Resort & Spa, the Meetings and Events Team is responsible for the planning, coordination, and exceptional execution of all conferences and unique events contracted by the Group and Event Sales Department . The Group Rooms Coordinator supports the sales team in managing reservations and handling issues related to the use of these rooms. The coordinator blocks the rooms, confirms reservations, and helps facilitate any special room requests.The Event Coordinator will collaborate daily with all departments in the Resort to anticipate , meet and exceed the needs of our clients . This position requires a detailed, organized, and flexible individual who is customer - focused, reliable, and an expert at multi-tasking . Excellent interpersonal skills and effective written communication are essential for this role.Essential Job Functions Group Reservations Management: Coordinate all group room bookings, ensuring accurate reservation details. Monitor room block inventory and cut-off dates, ensuring reservations align with contractual agreements. Work closely with the sales team to enter, update, and maintain group bookings and related information in the reservations system. Manage and communicate any changes or special requests to relevant departments (housekeeping, front desk, etc.). Client and Guest Relations: Serve as the primary point of contact for group clients, addressing their reservation needs, modifications, and inquiries. Handle group rooming lists, ensuring correct guest information and preferences are accurately recorded. Assist group guests with any issues or special requests during their stay, ensuring a seamless experience. Collaboration and Communication: Liaise with the sales, catering, and front office teams to ensure group room logistics are well coordinated. Collaborate with the R evenue M anagement team to monitor room availability, group rate adjustments, and optimize yield for group blocks. Collaborate with Revenue team to ensure that groups are charged accordingly for no-shows, cancellations, and early departures per the Resort’s policies. Reporting and Documentation: Maintain up-to-date records of group reservations, room block performance, and communication logs. Communicate these updates effectively and efficiently to clients. Prepare group reports (pickup reports, rooming lists, etc.) and provide data analysis on group performance and room utilization . Ensure all billing information is accurately documented for group clients, resolving discrepancies as needed. Qualifications High school diploma required . College degree preferred . At least two years hotel experience, with experience in Opera Cloud software preferred. Must have strong knowledge of Microsoft Office programs, especially Excel Guest service experience preferred. Wo rking knowledge of hotel/resort preferred A good understanding of Sales and Confe rence Planning procedures preferred