Hotel Front Desk Agent

Job Description The Hotel Front Desk Agent plays a crucial role in ensuring guests have a positive experience from the moment they arrive until their departure. Working within a medium-sized team, the agent manages check-ins and check-outs, addresses guest inquiries and concerns, and supports the smooth operation of the front desk by handling reservations and payments using the Opera system. Reporting to the Front Desk Manager and Hotel Manager, this position is dedicated to delivering excellent customer service at a single hotel location. ResponsibilitiesManage guest check-in and check-out processes efficientlyProvide excellent customer service and address guest needsProcess payments and maintain accurate billing recordsResolve guest complaints promptly and professionallyAssign rooms according to reservation details and availabilityHandle phone inquiries and direct calls appropriately Preferred Qualifications1+ years of experience in hospitality