Customer Service Representative

Job Description If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Scottsdale, AZ, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Scottsdale, AZ!We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.Start down your exciting career path today by applying for our Customer Service Representative job opening!ResponsibilitiesHandle patient scheduling, appointments, multi-phone lineGather new patient data; keep track of all patient referralsDisseminate information to patients; act as a go-between for patients and physicians Send and keep a log of all reports sent to doctorsCollect all payments; insurance verificationCollect/open mail; distribute mail to proper areas/peopleSend benefits paperwork to billing companiesHandle all scheduling and ensuing communicationAnswer phones, act as a patient liaison, answer any questions from potential or current patientsSchedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellationsCollect new patient intake information; track all clinic referralsFax reports to physicians; keep a log of incoming reportsVerify Insurance and track insurance-covered visits; take copaymentsCheck mail; keep track of Explanation of Benefits sent from mail and fax to billing companyCommunicate with the office manager and clinicians about scheduling/patient arrivalRequired SkillsHigh school diploma or equivalentValid driver's license and reliable transportationGreat communicator and multitasker, detail-orientedPositive attitude, good work ethic, integrity and empathetic toward people that are in pain H.S. graduate or GED certificateUp-to-date DL and a dependable vehicleExcellent at handling details, communicating and multitaskingGreat demeanor, strong integrity and compassion