Slot Supervisor

Slot Operations SupervisorResponsible for supervising daily slot operations on the casino floor and certifying the Slot Guest Service Representatives provide a fun, friendly, efficient service and sophisticated experience for our guests. Job Focus: Commits to, practices, and promotes the SAHARA Core values and ensures employees follow these concepts Demonstrates clear, open, friendly and positive communication with internal and external guests Instills a strong sense of employee pride, responsibility, and commitment through job training and development of subordinates Ensures Title 31 procedures are properly implemented and maintained Observes and safeguards the assets of the company Protect the confidentiality of Company documents and files under immediate control Complies with and verifies signatory controls Keep up to date on Slot Marketing activities and events at the property Understands and assists employees with all of their assigned job functions Exercises discretion and independent judgment with respect to matters of significance Performs responsibilities in accordance with all Company standards, policies, and procedures Other job related duties as assigned Desired Qualifications: At least three (3) years of Slot Operations Supervisory experience. High School Diploma or equivalent is required. Must have the ability to effectively communicate in English with guests, employees, and management both written and verbal forms A professional demeanor and attire is to be maintained at all times Must have excellent customer service and organizational skills with the ability to maintain a positive and friendly attitude toward guests as well as all employees Previous experience in a high-end luxury Gaming or Hospitality environment is desired Must have exceptional time management skills and can multi-task with ease A proficient understanding of Casino systems and Computer systems such as: Microsoft Word, Excel and Outlook, is preferred Proven ability to resolve guest conflicts in a positive and professional manner making decisions in the best interests of our guests and the company Thorough understanding of Title 31 requirements. For example, all acceptable or unacceptable currency transactions, logging requirements, NIL's MTL's, and CTRC's, etc Follow all Responsible Gaming Guidelines. For example, self-limiting requests and checking identification for individuals who appear under 30 years of age Ability to maintain high morale through support, appreciation and development of employees Ability to handle and cope well with stress and remain calm under pressure Able to work varied shifts, including weekends and holidays A valid Nevada Gaming license and Alcohol Awareness Card is required and must be obtained before entering this position Must be 21 years of age or older