Director of Fraud Operations

A company is looking for a Director of Fraud Operations to manage fraud and dispute resolution outcomes during a period of significant business growth. Key Responsibilities Own end-to-end fraud operations, including detection, dispute resolution, and chargeback management Develop workforce planning models to support business growth and manage vendor relationships Implement automation roadmaps and define quality metrics for fraud review accuracy Required Qualifications 7+ years of experience in fraud operations, dispute resolution, or risk operations within fintech or payments Strong vendor management experience with a focus on operational partnerships Proficiency in Excel and basic statistical analysis for operational forecasting Experience leveraging automation and technology to scale operations efficiently Data-driven decision-making ability with experience in defining metrics and analyzing trends