Analyst, Channel Operations

Job DescriptionEmployee Information Job Title:Analyst, Channel OperationsReports To:Director, Channel OperationsFLSA Status: ExemptDivision:Business OperationsGrade: 17Department:Channel ManagementUpdated Date: March 19, 2026Direct Reports: NoneOffice Requirement:HQPosition Purpose The Analyst, Channel Operations provides operational support to Channel stakeholders including non-profit agencies, distribution partners, federal agencies, and internal partners. Essential Job Functions Support product lifecycle management for AbilityOne NSNs including monitoring new product introductions, NSN additions and deletions, SKU transitions, price changes, communication product substitutions/modifications, and ensuring all updates are accurately reflected across distributor files and internal systemsAssist with operational issues affecting federal customers, including backorders, pricing discrepancies, product availability gaps, and data misalignment across PLIMS, GSA, Amazon, wholesalers, and internal databasesSupport analysis and review of 51.542 sales dataMaintain, update, and verify product data across channel partner platforms and internal systems, including quarterly product launches and ad-hoc product additionsSupport the quarterly product launch process by entering product specifications, operational contacts, and Safety Data Sheets (SDS) into wholesaler systems to ensure accurate product availability and readinessRoute pricing inquiries to the appropriate team or channel, ensuring timely and accurate resolution for internal and external stakeholdersCommunicate regularly with channel partners via email to provide timely updates and resolve inquiries related to backorders, pricing discrepancies, product availability, and other supply chain barriers affecting order fulfillmentCommunicate effectively with stakeholders through clear, professional written and verbal correspondence, ensuring alignment with deadlines, organizational expectations, and engagement of internal teams, external partners, and federal stakeholdersOther Job DutiesAttend weekly customer meetings to discuss supply chain issues, provide updates, and collaborate on solutions to ensure program efficiency and continuityCoordinate projects and initiatives, including supporting wholesaler sponsorship requests and other program-related activitiesCollect and disseminate product information from NPAs to enhance wholesaler system content, improve data accuracy, and reduce frustrated freight or supply chain disruptionsProvide ad-hoc analysis support to the channel team as neededSupport channel team by assisting with planning and event matrix preparationTrain colleagues and channel partners on new tools, processes, and compliance requirements, with a focus on Excel and pivot tablesOther duties as assignedSupervisory/Management Responsibilities This position does not include supervisory responsibilitiesTravelThis position includes anticipated travel responsibilities:Travel up to 10% to visit key customers and stocking partners' distribution centers, gaining supply chain insights to support resolution of operational issues within the programExperience Three (3) to five (5) years of operational support experience, resolution of customer support issues and working knowledge of related industry and business practicesEducation, Certifications, and Licensure Undergraduate degree from a regionally accredited university or college An equivalent combination of education and/or experience may also be acceptableMinimum Technical Skills and Experience Proficiency in Microsoft Office, including Outlook, Word and Excel at an advanced levelExperience using Zoom, Microsoft Teams, and/or other online meeting platformsKnowledge of AbilityOne policies 51.540 and 51.542, ensuring compliance with program requirements and supporting accurate reporting and operational processesExperience responding to inquiries, resolving issues, and ensuring a positive customer experience while maintaining program compliance Ideal Soft Skills and Mental Skills Strong organizational, analytical, multi-tasking and interpersonal skills requiredAbility to concentrate, prioritize tasks to meet deadlines while maintaining a strong attention to detailAbility to thrive in a fast-paced collaborative environmentDemonstrate reliability and accountabilityEffective communication, decision making, and problem-solving skillsAbility to make sound decisions and exercise good judgmentNIB Core CompetenciesAccountability Communication SkillsEthics /IntegrityCustomer CareJob Knowledge/ Technical SkillsProcess ImprovementPhysical Demands and Work Environmental FactorsThe physical demands described here represent those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing this role, the employee may be required to carry and lift items weighing up to 15 lbs. The employee is constantly required to perform work on a keyboard, read, and sit. The employee will have frequent visual contact with a computer monitor. Specific vision abilities include visual inspection of materials including near distance and color vision as applicable. The employee will be occasionally required to hear and walk. And the employee is rarely required to reach or stand. Equal Employment Opportunities Statement NIB is an equal opportunity employer and is committed to fostering an inclusive and accessible workplace. We do not discriminate against any employee or applicant based on any protected characteristic or status. We also provide reasonable accommodations for qualified individuals with disabilities throughout the employment process. If you require an accommodation to perform the essential functions of the position, please contact Human Resources at HRcompliance@nib.org. We will engage in an interactive process to determine a reasonable accommodation, barring undue hardship. Acknowledgment I have reviewed the Job Description for the position. I understand the duties, responsibilities, and expectations outlined. I acknowledge that this Job Description will serve as a basis for periodic performance evaluations. I understand that my employment with the Company is "at will," meaning either I or the Company may end the employment relationship at any time, for any reason, with or without notice. This Job Description summarizes the primary responsibilities of my position and is not intended to be a complete list of all duties. The Company reserves the right to modify this Job Description at any time, at its sole discretion. Employee Name Date Employee Signature