Executive Director

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Basic Purpose NCR Voyix – Digital Banking is looking for a Vice President, Service Management Office. This role will be responsible for designing and facilitating the offering, provisioning, support, and perpetual improvement of technology offerings within the Technology organization. They will maintain and develop a team aimed at achieving consistency and efficiency in service delivery across NCR Voyix – Digital Banking. Additionally, they will continually improve service management processes and infrastructure to address the organization’s highest priorities and develop systems that result in seamless, robust support for IT and the rest of NCR Voyix – Digital Banking. Minimum Qualifications Bachelor’s degree and seven years of relevant experience in administrative and financial management, or combination of education and relevant experience. Emphasis in computer science, management information systems, or related field of study preferred Demonstrated leadership, supervisory, planning, and change management skills Understanding of IT Infrastructure Library (ITIL) framework and how it aligns with and complements other frameworks such as Agile or other project management approaches Experience with managing an IT Service Management (ITSM) platform such as ServiceNow or Manage Engine Service Desk Working knowledge of relevant technologies (e.g., Windows and UNIX platforms, voice and data networks, LAN/WAN, security infrastructure, etc.) Strong understanding of audit standards and ITSM best practices Leads with an innovative and continuous improvement mindset; able to call on business sense and creativity to develop new ideas and solutions Is effective and comfortable as a change agent; has a strong understanding of what is necessary to implement change across an organization (people, process, technology); articulates frameworks for implementing change and how to use them Ability to manage multiple priorities in a fast-paced environment Strong analytical and organizational skills Must be able to pass a background and credit checks Financial services experience preferred Essential Functions Developing and evolving the overall vision, charter, and roadmap for the IT Service Management Office including best practices, standards, principles and functions that will continue Infrastructure Services transformation into a service-oriented, client-driven, value-added organization Leading the implementation of service strategies at NCR Voyix – Digital Banking. Guiding the Service Management Office in service portfolio management and integrated service reporting. Working with service and business owners in identifying new services, and in replacing and decommissioning ongoing services, as necessary Ownership of service management processes across the IT organization, governing and enforcing all processes to ensure integrity in the organization. Providing guidance and overseeing management of key ITIL processes with full engagement of service leads, such as incident management, change management, request fulfillment, problem management, configuration management, software asset management, hardware asset management, and service catalog management Working closely with service leads, IT managers, and business owners to integrate service management practices into the delivery of infrastructure services with the objective of delivering reliable, repeatable infrastructure services, at proper service levels. Identifying metrics and implementing reporting that will help the SMO team measure customer satisfaction, establish service value, propose new service opportunities and strengthen the cycle of continuous improvement Providing vision and oversight for ITSM platform, including developing roadmaps, defining requirements, mapping business process workflows, leading systems integration and ongoing management, as well as modifications and enhancements Non-Essential Functions Perform related projects and duties as assigned Working Conditions Office environment. Must be able to speak audibly and intelligibly on the telephone and in person Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc. Must be able to see to read related documentation Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors Must be able to sit for long periods of time Must be able to work holidays and weekends as necessary based on business needs Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”