Inside Sales Manager

Job Overview:The Cortavo Inside Sales Manager is responsible for owning and growing revenue across Cortavo’s existing client base. This role leads a team of Account Managers and is accountable for retention, renewals, and expansion (upsell and cross-sell) performance. This position combines leadership with hands-on revenue ownership, serving as both a coach to the team and an escalation point for high-impact client conversations related to renewals, pricing, and growth opportunities. The Cortavo Inside Sales Manager ensures that every client is positioned for long-term success while driving measurable outcomes in retained and expanded revenue. This role is accountable for pipeline discipline, forecast accuracy, and consistent quota attainment across the team. This role does not own net-new logo generation. It owns revenue growth within existing accounts after new logos are closed.This role reports to the Client Success Director.Responsibilities:Leadership & Team ManagementLead, mentor, and coach Account Managers to consistently achieve quotas across retention, renewal, and expansion revenueProvide ongoing performance feedback, conduct weekly one-on-ones, and hold the team accountable to pipeline, forecast, and revenue targetsAct as a point of escalation for complex or high-risk client situations, including churn risk, renewal negotiations, and pricing conversationsFoster a high-performance, accountability-driven culture focused on results, not activityRevenue Ownership: Renewals, Retention & GrowthOwn renewal execution across the team, ensuring proactive engagement and on-time contract completionDrive retention by identifying and mitigating churn risks earlySupport and lead upsell and cross-sell motions within the existing client baseParticipate directly in key client conversations where revenue retention or expansion is at riskEnsure clients understand and realize value, positioning accounts for long-term growthPipeline & Forecast Management (Existing Accounts Only)Own and manage the post-sale pipeline, including renewals, upsell, and cross-sell opportunitiesRun weekly pipeline reviews to ensure all opportunities are progressing and aligned to quota attainmentMaintain accurate forecasting for retained and expansion revenueIdentify stalled or at-risk opportunities and intervene to drive resolutionEnforce strong Salesforce hygiene and pipeline discipline across the teamClient Engagement & Account StrategyAct as an escalation point for high-value or at-risk accountsGuide Account Managers in building and executing account growth strategiesEnsure consistent, proactive communication tied to renewal timelines and expansion opportunitiesSupport strategic client interactions where executive alignment or deal progression is neededCross-Functional AlignmentPartner with new logo sales to ensure clean and complete handoff of new logos into account ownershipCollaborate with Service Delivery, Engineering, and Project Management to ensure delivery aligns with what was sold and supports retention and growthProvide feedback to leadership on pricing, packaging, and offering improvements based on client and deal insightsReporting & AnalyticsTrack and report on key metrics including retention, renewal rates, expansion revenue, churn, and pipeline healthUse data to identify performance gaps and coach the team accordinglyProduce weekly KPI roll-ups for leadership, ensuring visibility into quota attainment and forecast accuracyProvide actionable insights to improve revenue performance and account growthProduct Offering + Administration / Tools AdoptionMaintain a deep understanding of Cortavo products and services to effectively position expansion opportunitiesEnsure all customer and opportunity data is accurately maintained in Salesforce and supporting systemsDocument client interactions, deal progression, and key notes across systems (Salesforce, Slack, etc.)Record key renewal and expansion conversations for training and performance improvementRequired Skills & Qualifications---Required ExperienceBachelor’s degree in Business Administration or related fieldMinimum 5+ years experience in account management, sales, or revenue-focused client rolesMinimum 2+ years experience in a team lead or supervisory capacityProven ability to manage renewals particularly multiyear contracts, drive retention, and close expansion opportunitiesBackground in managed IT services, SaaS, or recurring revenue environmentsFamiliarity with service delivery environments and ticketing systemsStrong leadership, communication, and coaching skillsData-driven mindset with the ability to manage pipeline and forecast accuratelyExperience working cross-functionally with Service/Support, Engineering, and Projects teamsExperience with CRM tools (Salesforce preferred)Excellent organizational, time management, and multitasking capabilitiesEstimated Usage of Time50% - Leadership and Team Management (~20 hours/week)30% - Client Engagement, Renewals & Closing (~12 hours/week)20% - Pipeline & Forecast Management (~8 hours/week)What Success Looks Like:Consistent attainment of retention and renewal targetsMeasurable growth in expansion revenue across the client baseStrong pipeline discipline and accurate forecastingReduced churn and improved account stabilityA high-performing, accountable Account Management teamAid the Account Management Team to Meet Quotas (“the 4 R’s”)90% RETENTION rate90% RENEWAL rateMinimum 1 customer REFERRAL per monthMinimum 1 REVIEW per month100% CSATWork Environment:Competitive salary, as well as employer, contributed health benefitsHybrid work schedule401k contributionAccess to a Company cell phone planA seat on an energetic team that collaborates and pushes each other to be betterA fast-paced but cooperative environment with endless potential for growthCelebration events for team and Company successes throughout the yearFlexible work from home options available after training period.