Cisco contact center technician / voice Lead - onsite downtown New York

s and those authorized to work in the US are encouraged to apply. No sponsorship and no third parties Bachelors Degree is required.Call Center Technician (Cisco UX)Must have Cisco and Google AI or some AI knowledgeScripting a plusTroubleshooting, Hands-onCisco Call Center Job Description & ResponsibilitiesSenior-level technical and operational position focused on managing and optimizing Cisco-based contact center platforms. Advanced technical expertise with leadership and quality assurance responsibilities to ensure high performance, compliance, and customer satisfaction.Responsible for delivering advanced technical support, troubleshooting complex incidents, and maintaining the integrity and efficiency of Cisco contact center systems. This role is critical for ensuring seamless customer experiences, regulatory compliance, and operational excellenceProvide expert-level support for complex incidents escalated by analysts.Conduct root cause analysis and implement effective solutions for technical and security issuesResolve complex tickets within SLA targets by working with other support teams.