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Have worked on production application support and development, Strong problem solving and design skills, Hands-on experience with Incident Management, Problem Management, Appian development, good understanding of Appian architecture, best practices and BPMN standard.
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It is critical that the future Senior Graphic Designer be passionate, a ‘self-starter’, and relentlessly resourceful - no problem is unsolvable. Proficiency in Adobe Premiere Pro and Adobe After Effects is advantageous.
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Soft Skills : Strong problem-solving skills, excellent communication and collaboration abilities, attention to detail, and ability to work independently and in a team environment. Customization and Configuration : Customize ServiceNow applications, including Incident, Problem, Change, Service Catalog, Knowledge, and CMDB. Configure workflows, business rules, client scripts, UI policies, UI actions, and ACLs.
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The ability to analyze a process, technology, problem, design, plan, or concept, and identify its strengths, weaknesses and impact to the business, and then develop a solution or course of action.
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The Payroll Analyst must have a high-level of analytical, problem solving and time management skills. High-level of analytical, problem solving and time management skills to effectively produce accurate and meaningful financial information.
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Assist in incident management and problem management for applications in scope. Develop SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing and reliability testing.
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Strong communication skills (writing, speaking, and listening) Strong problem solving and decision-making skills. Knowledge on Azure, AWS and GCPTOGAF Certified Azure/AWS/GCP Certified Developing IT architecture, software application design, cloud migration, development and delivery.
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Computer literacy with special application software (problem tracking, requirement management and parsing software) and word processing, spreadsheet, and databases. Prepare problem reports in the defect tracking system describing test failures and defects.
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Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required. Demonstrate understanding of web based applications, API's, and data integration.
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Is a participant in ITIL processes for change, incident, problem, currency and configuration management. Some experience and understanding of ITIL standards as they relate to the incident/problem/ change management is required.
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Proposing and agreeing interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions. Must have experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management.
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Troubleshoot escalated issues that arise during system reboots or remediation until the problem is deemed non-trivial. Troubleshoot and escalate issues that arise during system reboots or remediation until the problem is deemed non-trivial.
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