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Experience implementing metrics, KPIs and processes for a technical support team. Analyzing data and creating reports to review a technical support team's performance. This position will be responsible for the IT customer support team.
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In collaboration with the other members of the Technical Services Department, provide support to customers and resolve customer concerns by providing application technical information, responding to questions, virtual demonstrations etc.
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Engage Purchasing department for parts inventory, Technical Support partners for escalation process, and local Sales team to help exceed customer expectations. Access to best-in-class support teams within our service-oriented company.
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Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer. Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers.
$100,000 - $115,000 a yearFull-timeExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Collaborating with the Shop Lead, Shop Coordinator, Service Manager, or Technical Support Center regarding service jobs and repair needs. Strong problem-solving skills for mechanical and technical concepts.
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The primary responsibilities include, providing technical support for all Audio-Visual and Unified Communication technologies within their collaboration spaces, training end users on system functionality and helping to support any new projects or technology upgrades.
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Tools Provided - Sears provides company vehicle, uniforms, specialty tools, mobile phone & industry-leading app that eliminates paperwork and provides technical support. Tens of thousands of repair techs have been trained by Sears Technical Institute in the past 60 years.
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Provide responsive and reliable customer service and technical support. Provide liaison support between customers. · Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures.
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Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation. Provide international customer service at times, and in such event, work a flexible schedule.
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Drives the support of multiple customer requests through resolution within a time-sensitive and demanding environment, including ensuring timely updates, escalations when necessary and directing technical prioritization based on Operations input.
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Supports internal customers with technical guidance in the areas of sales solutions, submittal questions, technical clarifications, product performance verification and field service support.
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