Customer Experience Specialist

Customer Experience SpecialistWe're looking for a Customer Experience Specialist to deliver high-quality service and support throughout the customer lifecycle. In this role, you'll manage customer accounts, process and track orders, and coordinate with internal teams to ensure accurate, on-time delivery. This position is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced, collaborative environment. What You'll Do Serve as the primary point of contact for assigned customer accounts Manage incoming customer service calls and emails professionally Process and coordinate orders from entry through completion Provide proactive order status updates and resolve issues as needed Collaborate with sales, shipping, and operations teams to meet customer requirements Flag critical deadlines, quality concerns, and customer requests to leadership Support shipping accuracy and delivery timelines Maintain account documentation, work instructions, and procedures Assist with EDI and ASN account setup Participate in continuous improvement and quality initiatives What You'll Bring Bachelor's degree in Business or equivalent experience 5+ years of customer service, customer support, or account management experience Strong time management, organization, and multitasking skills Excellent written and verbal communication skills Proficiency in Microsoft Office and general computer systems Ability to work independently and across cross-functional teams Customer-focused mindset with strong attention to detail Work Environment Manufacturing / B2B environment Ability to lift up to 25 lbs occasionally Regular, predictable attendance required Why Join Us Collaborative, customer-focused culture Opportunity to make a direct impact on customer satisfaction Stable, full-time role with growth and improvement opportunities Benefits: Health insurance 401(k) 401(k) matching Dental insurance Paid time off Vision insurance