Customer Experience Specialist

IntroductionIntek Plastics specializes in designing, manufacturing, assembling, and delivering a wide variety of customized plastic extrusions in the Fenestration, Hydroponic, Lighting, Refrigeration, and Power Management Industries.OverviewWe're looking for a Customer Experience Specialist to deliver high-quality service and support throughout the customer lifecycle. In this role, you'll manage customer accounts, process and track orders, and coordinate with internal teams to ensure accurate, on-time delivery. This position is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced, collaborative environment.Why Join UsCollaborative, customer-focused cultureOpportunity to make a direct impact on customer satisfactionStable, full-time role with growth and improvement opportunitiesResponsibilitiesServe as the primary point of contact for assigned customer accountsManage incoming customer service calls and emails professionallyProcess and coordinate orders from entry through completionProvide proactive order status updates and resolve issues as neededCollaborate with sales, shipping, and operations teams to meet customer requirementsFlag critical deadlines, quality concerns, and customer requests to leadershipSupport shipping accuracy and delivery timelinesMaintain account documentation, work instructions, and proceduresAssist with EDI and ASN account setupParticipate in continuous improvement and quality initiativesRequirementsBachelor's degree in Business or equivalent experience5+ years of customer service, customer support, or account management experienceStrong time management, organization, and multitasking skillsExcellent written and verbal communication skillsProficiency in Microsoft Office and general computer systemsAbility to work independently and across cross-functional teamsCustomer-focused mindset with strong attention to detailWork EnvironmentManufacturing / B2B environmentAbility to lift up to 25 lbs occasionallyRegular, predictable attendance requiredJ-18808-Ljbffr