Executive Housekeeper

Executive Housekeeper(19804)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffyTM, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.Job SummaryThe Executive Housekeeper is responsible for leading and managing both the Housekeeping and Laundry Departments in a highly efficient and effective manner. This role oversees all staffing requirements to ensure seamless operations that meet business demands, while ensuring all staff members deliver the highest level of service in accordance with One&Only brand standards. A key contributor to the overall guest and colleague experience, the Executive Housekeeper ensures that Guest Rooms (GRs), Public Areas (PAs), and Heart-of-House (HoH) spaces are consistently cleaned, sanitized, and impeccably presented at all times.Key Duties & ResponsibilitiesOperationsLead the day-to-day operations of the Housekeeping and Laundry Departments, ensuring compliance with Leading Quality Assurance (LQA) guidelines, One&Only brand standards, and guest expectationsEnsure all GRs, PAs, and HoH spaces are consistently cleaned, sanitized, and well-presentedMonitor departmental performance, evaluate working standards, and implement corrective actions as neededBenchmark housekeeping practices against competitor hotels to maintain a competitive edgeOversee the operations of the Laundry and Uniform RoomsImplement a defined decorating program that maintains design integrityCollaborate with the General Manager and/or Resort Manager on renovation and remodeling projectsManage the retrieval, safekeeping, and return of lost and found items in accordance with company policies and proceduresRepresent hotel leadership professionally in all internal and external interactions, including with guests, vendors, contractors, competitors, and other key stakeholders Safety, Health, & Compliance Maintain full compliance with health, safety, and labor regulations, fostering a culture of responsibility, accountability, and careReduce workplace incidents by promoting and enforcing safety best practicesEnsure all staff are trained in emergency protocols, including fire evacuation procedures People Management Recruit, train, and manage Housekeeping and Laundry teams to support a high-performing, guest-focused operationConduct daily line-up meetings to share key updates, guest feedback, important policies, and performance goalsFoster a positive, collaborative, and respectful working environment within the department and across other departments to strengthen overall morale Financial Management Assist with preparing the annual department budget with a focus on cost controlResponsible for annual linen requisitions, as well as other departmental purchasingMaintain accurate purchase records, ensuring adherence to budget requirementsManage departmental labor costs in line with financial objectivesAdministrationComplete all departmental documentation, reports, and correspondence accurately and punctuallyCoordinate preventative maintenance programs with the Director, Facilities to ensure operational readinessOtherPerform additional duties as assigned by the Director, Rooms or other members of the Management team Skills, Experience, & Educational Requirements At least 5 years of experience in housekeeping within an upscale hotel or resort settingPrevious experience working within a 5-star luxury hotel or resort is preferredAt least 3 years of experience in a management positionExposure to the Rooms Division (e.g., Front Office) is advantageousMust have knowledge of hotel systems, including Opera (PMS) or comparable platformsMust have proficient computer skills, including in Microsoft Office products (Word, Excel, PowerPoint)Must have administrative and organizational skills with a strong attention to detailsMust have demonstrated success in leading, training, and motivating teams in a fast-paced hospitality environmentMust maintain compsure under pressure while effectively and efficiently managing multiple prioritiesMust be able to work a flexible schedule based on business demands, including evenings, weekends, and holidays BenefitsFull-Time Year-RoundMedical insurance - 80% of premium paid by employerHealth Savings Account - $50 employer contribution per pay periodDental, vision & life insurance - 100% of premium paid by employer5 weeks of PTO (Paid Time Off)8 paid holidaysComplimentary transportation to/from resortComplimentary meal per shiftDiscounts at F&B, Retail, and Spa outlets on property14 nights per year at $100/$200 night* at Kerzner Properties worldwideWinter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership Physical RequirementsThe ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:Constantly operating a computer and other office productivity machineryStanding, walking, stooping, kneeling, and bending in an operational environment for extended periodsFrequent bending, twisting, stooping, reaching, and pullingLifting and carrying of loads weighing up to 50 poundsWorking in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.