Player Relations Associate

Player Relations AssociateQueens, New York, United StatesCityPickle is a dynamic and rapidly growing sport and lifestyle brand based in New York City. Our mission is to spread the joy of pickleball and put a paddle in the hand of every urban dweller. We specialize in operating both permanent, indoor pickleball clubs as well as high-profile, seasonal activations.Location: CityPickle Long Island CityCompensation: $20/hourHours: Up to 40 hours per weekStart Date: April 21st 2026Position Overview:We are seeking a spirited Player Relations Associate at our new flagship Long Island City location. The Player Relations Associate will play a key role in creating a welcoming and friendly environment and facilitating a memorable experience for our players.Responsibilities:Greet and direct players/customers/members, check players in, ensure completion of waivers, and other administrative duties.Respond to customer service inquiries.Facilitate equipment rentals.Maintain the Pro Shop; sell merchandise, restock inventory, overall organization.Handle credit card transactions.Provide basic information about programming and/or direct to someone who can.Help keep the courts, cafe, and surrounding areas orderly.Aid the players and coaches if something is needed on the courts.Support Assistant Managers and General Manager with other miscellaneous tasks as needed.Skills & Qualifications:Friendly, trustworthy, and reliable person with exceptional customer service skills.Flexible schedule availability, including weekends and eveningsClub operating hours:Monday - Thursday: 7:00am - 9:00pmFriday - 7:00am - 10:00pmSaturday - 8:00am - 10:00pmSunday - 8:00am - 9:00pmComfortable using POS systems, iPads/laptops, and other technologyStrong multitasker able to "wear many hats" in a fast-paced environmentDemonstrates integrity, credibility, and dedication to CityPickle's missionPast experience in a customer service role is preferredPickleball experience highly preferredCityPickle is committed to diversity, equity, and inclusion in our workplace. We encourage qualified individuals from all backgrounds to apply.