Field/IT Technician (Toledo, OH)

Job Title: IT TechnicianCompany: Virtual Technologies Group (VTG)Location: Toledo, OHReports To: Director, Managed ServicesDepartment: Managed ServicesTravel: Up to 50%Position Type: Full-TimeEmployee Type: FTECompensation Range: $40,000 - $50,000Company Overview:Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.Position OverviewThe Technician role is responsible for maintaining a high level of customer satisfaction with our clients' end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional, presentable, and employ active listening skills when engaging with users. There is travel required.Day-To-Day Duties and ResponsibilitiesLead the charge, or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user levelWork with internal help desk to resolve customer issues after escalation from ticket submissionAssist the engineers to install and maintain small to large network infrastructuresAssist in protecting data, software, and hardware by coordinating, planning and implementing network security measuresDiligent and effective communication with clients, sales, and team membersAttentive customer service, focused on client satisfactionAssist in making recommendations, plans, and implementation of new technologies that move a client's business forwardAttend and engage in team meetingsMeet professional development requirementsMaintain weekly time and expense records inside of the PSA platform for work/travel performed as per policyOccasional on-call work is required based on team rotationMinimum QualificationsAssociate's degree in information technology or related fieldMinimum 2 years of customer service/end user supportPrevious experience or classroom work related to IT field for at least 2 yearsHands on or classroom experience with Server 2012/2016/2019Excellent written and verbal communication skillsFamiliarity with Office 365/SharePointStrong troubleshooting and critical thinking skillsPreferred QualificationsCertifications CompTIA A+ (baseline)CompTIA Network+ or equivalent networking fundamentalsMicrosoft 365 Certified: Modern Desktop Administrator AssociateITIL Foundation (for process understanding)Optional but valuable: Security+, Apple ACSP, vendor-specific hardware certifications (HP/Dell/Lenovo)Technical Skills Proficiency in Windows 10/11 support and device configurationExperience supporting Office 365, Teams, Outlook, OneDriveFamiliar with basic networking: TCP/IP, DNS, DHCP, switching, wireless troubleshootingUnderstanding of Active Directory, user provisioning, and group policiesExperience with hardware troubleshooting (laptops, desktops, printers, docks)Skilled in using remote tools (ScreenConnect, TeamViewer, RDP)Familiar with mobile device management (MDM), especially iOS/AndroidExperience with ticketing systems such as ConnectWise or AutotaskClient-Facing Skills Strong verbal communication and professional appearanceAbility to work independently in the field while staying responsive to dispatchExperience with customer onboarding, new workstation setup, and physical installsAbility to clearly document work in a PSA and maintain real-time ticket updatesWhy Join Us?At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we're committed to helping you build a rewarding career.Benefits Overview:VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.EEO Statement: (Standard)VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact [email protected] .