Centralized Patient Recruiter-(FT), central or mountain standard time

Title: Central Patient Recruiter Location:Remote, looking for phone recruiters in the Central Standard Time Zone (pref. located in Arkansas and Texas) or Mountain Standard Time Zone. Centralized Patient Recruiter (CNS Focus) We are building a team of 10+ centralized patient recruiters focused on CNS and are seeking self-motivated, goal-driven talents to join our team. Responsibilities: Conduct outgoing patient recruitment calls and answer inbound calls Conduct subject screening by identifying the patients diagnosis based on inclusion/exclusion criteria of clinical research studies Process potential patients from a variety of sources (for example, television, radio, internet, chart reviews, print, database, referrals, etc.) and document in computer system accordingly Complete detailed medical history on potential screening subjects in CTMS Schedule potential subjects for pre-screen or screening visits Administrative tasks as assigned, such as checking email and voicemail and take appropriate action on messages. Maintaining online recruitment systems as well as data entry as needed Respond to potential subject inquiries in a timely and efficient manner Establish rapport and ensure courteous and efficient service is provided to callers, site locations and all customers including but not limited to the patients, subjects, potential subjects, doctors and other employees within the company Demonstrate knowledge of the sites' clinical research studies as well as the diagnoses and medical terminology that is involved in each study Responsible for understanding the protocols and exclusions and a comprehensive understanding of each trial being conducted Other duties as reasonably assigned by Senior Leadership Skills and Qualifications: High School Diploma (College Degree preferred) Two years experience in customer service, sales, medical or clinical setting Excellent communication skills (interpersonal, written, verbal) Excellent persuasive/selling skills Well-developed interpersonal skills and the ability to work well independently as well as with co-workers, peers, supervisors and external patients Must be professional, possess a high degree of urgency and self-motivation, and have a strong work ethic Friendly, outgoing personality; maintain a positive attitude under pressure Excellent Computer Skills to include: Word, Excel, PowerPoint Experience with a CTMS system preferred Medical Skills: Proficiency in medical terminology. Familiarity with pharmaceutical drugs preferred. About us: ERG is a leading U.S. based, privately held, independent clinical research site company, and provider of clinical development services with expertise in early and late-stage neuroscience drug development. With 20 wholly owned clinical sites and 4 affiliated sites, we conduct in-patient and out-patient phase I-IV clinical research studies. ERG has 400+ in-patient beds, a large and growing database of patients suffering from mental illness, neurological disorders, sleep disorders, addictions, Acute and Chronic Pain, diabetes, and other illnesses as well as normal healthy volunteers who participate in trials for the advancement of medicine. With access to over 32 million patients/subjects and 5000 + completed trials, ERG continues to grow its capabilities and expand into indications where there are tremendous unmet medical needs in the United States and globally.