Patient Care Coordinator

Our practice, Oral & Maxillofacial Surgery of Westfield is seeking an enthusiastic and experienced Patient Care Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care.What You’ll Do:The Patient Care Coordinator will deliver customer service both over the phone and in person, serving as the first point of contact for patients. This role requires a self-motivated individual who excels in a fast-paced, dynamic environment while offering support and solutions to patients.The successful candidate will be able to:Greet visitors, patients, and families in a friendly, professional manner and directs them appropriatelyMaintain an efficient patient flow through the registration process and provide excellent customer service topatients/familiesPromptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to theappropriate individualPost all self-pay charges, collect payments, and provide patients with receiptsReconcile billing slips to daily scheduleUpdate patient information, including demographics, insurance, HIPAA forms, and financial waiversSchedule appointments accurately according to department guidelines, using a waitlist when applicableEffectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately andpromptlyPerform various clerical duties such as faxing, photocopying, scanning, filing, and mailingsDemonstrate flexibility with various work schedules and cover for other staff when asked, including otheroffice locationsDemonstrate the ability to follow downtime procedures adequatelyPerform any and all other duties as assignedWhat You’ll Bring:High School Diploma required, A.S. Degree in healthcare/related field preferred1+ year of dental administration experience highly preferredComprehensive knowledge of electronic medical systemsAdeptness in the healthcare industryExcellent phone etiquette and ability to establish rapport with diverse clienteleAble to prioritize workload and perform in a fast-paced and challenging environmentPerks of the Job:Highly competitive salaries & annual performance and compensation reviewsCompetitive health insurance and benefits, including medical, dental, vision, disability, and more401k retirement savings plan that includes employer matchGenerous Paid Time Off, sick leave, and paid holidaysAdvance your career growth with opportunities in the most extensive growing oral -surgery practice in theNortheastAbout MAX Surgical Specialty Management: Established in September 2022 as the Northeast region’s first oral and maxillofacial surgery-only specialty platform, MAX Surgical Specialty Management is a surgeon-led management services organization developed with clinical and surgeon autonomy at its core. Today, MAX supports surgeons across New Jersey, New York, Pennsylvania, Vermont and Connecticut, enabling practices to channel resources, skills and knowledge within the oral surgery specialty, leading industry advancements and delivering the highest standard of patient care. Surgeons have access to a curated network that allows them to collaborate with and work alongside a diverse pool of highly skilled peers who are leaders in their specialty. MAX safeguards surgeons’ independence while offering robust support systems, access to advanced technology and opportunities for financial growth.Integrity-driven. Patient-focused. Experience the difference atwww.max-ssm.com. MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.