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Analyze large and complex data sets related to AEP customer platform health, usage, and performance metrics to uncover insights and identify opportunities to improve customer support processes, system implementation, or product enhancements.
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Much of this growth is coming from Klarity’s largest enterprise customers like Zoom, Zendesk, UIPath, 8x8 etc., so your role as a Customer Success Manager will be business critical in meeting this demand and delivering a best-in-class customer experience.
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Managing key processes including FAQ analysis, support case reviews, and customer feedback analysis. Manager, B2B Customer Success - Capital One Software - (Remote) At Capital One, we’re building a leading information-based technology company.
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You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
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Contribute to the customer newsletter, enhance our internal reporting dashboards, oversee the creation of additional customer support materials) 3+ years of experience in analytical, customer-facing roles (e.g., customer success, nonprofit development research, consulting, project management, etc.
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Other key tasks for this position include assisting in call center operations whenever needed, with particular emphasis on fielding inbound calls from customers, directly accepting and recording consumer feedback regarding our services, including complaints, answering rider questions regarding our services, providing fare and taxi account information, transacting customer payments made primarily via telephone, and providing basic information regarding eligibility for paratransit services.
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Collaborate with the Director of Events to manage the facilities support budget, monitoring expenses and identifying cost-saving opportunities. The Facilities Support Manager plays a critical role in setting and maintaining housekeeping, program support, and event support standards, ensuring that JCCSF building, and event spaces are well-maintained and properly prepared for various functions.
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The Support Escalations Program Manager will be the driving force behind Compass' support escalation strategy, ensuring that both customer and staff problems are rapidly addressed with a high-touch and a white glove.
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This position reports to the Senior Manager of Engineering Customer Support, or another senior management personnel that the President of the Company may designate. Description POSITION DESCRIPTION As a Customer Support Administrator, you will play a crucial role in providing exceptional customer service and managing administrative tasks.
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We are seeking an enthusiastic, personable, and qualified Desktop Support Engineer - Microsoft, Azure, O365 to join our amazing team! Interface with common technology support tools such as EndPoint Manager/Intune, Auto Pilot laptop/desktop imaging, JIRA Service Management, Azure Portal, and the Office 365 portal.
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3+ years of on-site desktop support and customer service support experience. Job Description : The IT Support Specialist will be responsible for the consistent delivery of exceptional IT support.
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Managing pre-sales customer relationships with technical teams, presenting on sample part cost estimates and design enhancements to improve manufacturability and maximize Mantle value. As a Customer Application Specialist at Mantle, you will play a key role in building capable and productive customers.
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Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls.
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Experience designing and executing webinar programs or virtual events, focusing on customer acquisition and retention. Track and analyze webinar success metrics to continuously refine the program and maximize its impact on building long-term customer loyalty.
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About the Role The role of the Regional VP-Customer Success (Government) is to be the end-to-end Customer Success leader for the Government Vertical for Innovaccer. Regional Vice President-Customer Success (Government) Customer Success at Innovaccer Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals.
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Title: customer support Company: Kanger Wholesale Usa in San Francisco, CA
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