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This Customer Technical Support Specialist is responsible for providing direct and indirect customer technical support for GenMark products. Participate in developing and implementing new product and technical support plans to ensure successful launch and customer support.
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Consistently meets or exceeds Tandem Diabetes Care Customer Technical Support metrics for the role of Customer Technical Support Specialist which include quality/accuracy, call monitoring, and schedule adherence requirements.
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0-2+ years customer facing technical support experience. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
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4+ years customer facing technical support experience. In support engineering, the customer and their positive experience is paramount and central to our daily efforts.
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Our Customer Technical Support Specialist are responsible for capturing customer technical inquiries via phone calls, chat messages and emails from prospective and current customers (patients and their support persons and healthcare professionals.
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Job Title: IT - Customer Technical Support Representative. Provide technical support to end-users, addressing software-related issues and inquiries. Perform software imaging of hard drives for various Vendor computer systems (HP, Toshiba, Dell.
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Support domestic Sales, Marketing, and Customer Service with product issues and customer conflicts. The Technical Support Specialist will provide technical support to medical professionals, sales representatives and laypersons primarily via the telephone.
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Job Title: Technical Support AssociateDepartment: Customer Success – Technical SupportReports To: Technical Support ManagerWho We Are:With a legacy spanning over 20 years, Integrated Practice Solutions is the market leader in practice management software for chiropractic (ChiroTouch, ACOM Health), optometry (RevolutionEHR), and therapy practices (ClinicSource) across the United States.
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In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
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Minimum 1 year of employment in IT troubleshooting help desk, technical support, or customer service role or equivalent experience. Technical Support Representatives make it their goal to find the "why" when a client has a concern and are quick in finding an appropriate solution.
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