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Liaise between customers and support , as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer. Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
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Customer Support Representative, North America West. Experience providing Live Chat Support and/or Social Media Support preferred. Circles payments and treasury infrastructure services available through the Circle Account and APIs helps bridge the legacy financial system and digital currency and blockchain based finance.
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With a moderate amount of independence, the Regional Vice President, Customer Success will be responsible for leading and coordinating the implementation of new contracts, perform data mapping, data integrations, and analytical program development to support operational success in value-based care delivery, and expansion.
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They partner with end users to understand the user experience and help support onsite troubleshooting of any system or data related issues. The CSM assigned to an account will support the initial implementation and rollout of Equifax solutions working directly with the customer or in collaboration with a partner.
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Analyze each customer’s system designs and architecture, evaluating engineering and business needs, and applying independent judgment to develop processing systems that align technology solutions with business needs.
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This new team member will be responsible for designing and executing campaigns and materials to help customers make the most of their new Energy Storage Equipped (ESE) induction ranges, as well as a support system to ensure any customer issues are addressed quickly and completely.
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San Francisco We are looking for a rockstar Customer Support Manager to join our rocket ship and help take our support operation to the next level! As a Customer Support Manager at Aiva, you will be the front line of our business and support the entire customer lifecycle from onboarding new customers, educating existing customers on best practices, helping customers troubleshoot issues, and making sure that our customers are actively engaged and successful in achieving their goals using our platform.
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Have an understanding of chronic disease prevention, the US healthcare system, digital health, and the startup work environment. Mental Health Support Solutions. Support team members to set and track progress towards personal goals that align to broader goals of the commercial org and business strategy.
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Customer Support Respond to customer calls, voicemails and chat requests for software support via our support ticketing system Zendesk while adhering to SLA (Service Level Agreement) metrics.
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Keeps records of customer phone & email interactions, recording details of inquiries, complaints, or comments, as well as actions taken in Customer Relationship Management (CRM) System, Salesforce.
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In this role, you will be responsible for leading a team of Customer Care Specialist that provides support to the current and new prescriptions from patients and prescribers. Ability to work with technology including but not limited to PK Pharmacy Software, Zoom, Zendesk, Guru, Outlook, credit card system and use technology to become more productive.
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Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you! You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for CRANE Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
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Documents customer cases using a leading-edge customer relationship management system. Previous experience in customer service, technical support experience preferred.
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Lead Customer Support. Serve as a point of escalation for support issues requiring additional research or troubleshooting when senior PSA unavailable. Provide overall direction and guidance to the Production Support team on a day-to-day basis.
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The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system.
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system support jobs Title: customer in Emeryville, CA
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