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2-3 year Supervisor customer service or CCTV call center experience. The Supervisor will manage Command Center Operators in the monitoring process, coordinate communications involving monitored/surveilled accounts, be a first point of contact for all incoming field and customer calls, and work with monitoring the CC Team to make sure they properly deter, detect, analyze, and respond successfully to inbound calls.
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ECAMSECURE, a GardaWorld Company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
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Handle Incoming and outgoing phone calls from clients, employees and vendors. An expert at processing high call volumes. Shift : Grave Shift. ECAM SECURE (a GardaWorld Company) is the pioneer and industry leader in the manufacture of outdoor video surveillance equipment and video monitoring for over 15 years.
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The Customer Service Representative will be focused on inbound and outbound calls within the call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed.
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A successful Call Center Representative consistently exceeds booking goals, both through inbound and outbound calls, while ensuring exceptional customer satisfaction. If you are an exceptional Call Center Representative with the ability to listen to customer needs and book service appointments - we want you to join our in-office team.
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Related Experience: Minimum of three years experience in customer service call center environment required. ESSENTIAL DUTIES AND RESPONSIBILITIESReceive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
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This position will require excellent communication skills, high level proficiency of computer skills, acute attention to detail with the ability to multi-task and a strong customer service background with experience handling high volume inbound calls from customers.
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Handle both inbound and outbound calls in a call center type setting. Conduct Introductory calls to clients/family to confirm information is correct, provide overview of services, assist with technical set up/testing and deliver this with excellent customer service.
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Must be able to adapt to a changing environment that focuses on world-class call service. The Customer Service Representative position is responsible for delivering superior customer service in a prompt, professional, and courteous manner to ensure concerns are resolved and customer satisfaction and loyalty are achieved.
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Successfully handle high volume inbound customer service calls. Customer Service Experience, specifically in a call center. Looking to hire for Customer Sevice / Call Center Rep in the Orange County Area.
$23 - $24 an hourFull-timeExpandApply NowActive JobUpdated 30 days ago
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