Norfolk - Summer FUN-TERNSHIP

Norfolk Summer FUN-TERNSHIP!Location: Norfolk, VAJob Description:This summer job program will provide high school students, who are at least 17 years old, with six weeks of paid, hands-on experience in our Carnival cruise terminal operations. Dubbed the "Carnival Fun-ternship Program," the students will work alongside Carnival's guest port services team members who operate the cruise terminals where guests debark and embark their Carnival cruise vacation/ sailing.Students will shadow and work specific functions of the turnaround day experience, such as warmly welcoming arriving guests, assisting with directing guest flow traffic, supporting existing employees with computerized check-in systems, and more.Responsibilities:Duties and responsibilities are to be performed in accordance with Carnival and Intercruises brand standards. You are to always conduct yourself in a professional and courteous manner with guests and colleagues.Arrive timely for assigned shifts and proactively assure complete preparation of your work area prior to doors opening for embarkation.Help guide guests through the debark and embark flow inside the terminalsPartner with experienced check-in agent to conduct check-in activities such as reviewing guest documentation, ensuring guest properly added to system for cruise manifesting and reviewing check-in completion before allowing guests onboardAssist Guest Port Services team members to look for luggage onboard a vesselShadow a supervisor responsible for overseeing specific areas/agentsShadow a supervisor as they prepare for the day, submit reports, review back-office responsibilitiesUtilize FIRST Customer Service standards in accordance with Intercruises brand guidelines.Close each guest transaction warmly and thoroughly with "What Happens Next".Other duties may be assigned.Qualifications:Currently enrolled in a high school, and at least 17 years oldMust be available to commit to 8-week program