Manager, Web Technology Operations

Job DescriptionPosition Summary: Reporting to the Director of Web Services, the Manager, Web Technology Operations is responsible for managing and supporting EDUCAUSE web technologies, including SaaS management and integration. This role is crucial in ensuring the seamless delivery of various mission-critical user-facing online services of the organization. The successful candidate will possess strong technical aptitude, proficiency in technical analysis, experience in web services development and troubleshooting methodologies.Duties and Responsibilities:Provide instrumental technical leadership by closely collaborating with Conference and Event stakeholders to oversee event web and mobile technology operations, selection, implementation and QA/UAT. Lead efforts to monitor and improve web quality standards and accessibility across the web ecosystem. Conduct implementation requirements analysis, gathering, and validation for assigned operations to ensure continuous alignment between organizational business needs and IT. Collaborate with solution partners, business owners, and team members to maintain assigned web service components, manage changes, triage issues, and minimize downtime and productivity loss. Work with the Web Support Specialist to build event registration components. Contribute to various web services improvement and feature development initiatives as assigned. Create and maintain documentation related to requirements, user stories, testing scenarios, and standard operating procedures (SOPs). Provide sites, pages and features development support as assignedAssociation Service and SupportRepresent EDUCAUSE in a professional manner at all times; engages with co-workers, volunteers, and members in a civil, caring, and respectful way. Attend conferences/trainings and conduct industry research to establish thought leadership and bring new knowledge to the organization. Supports members in a manner that facilitates their growth, engagement, and enhances their EDUCAUSE experience. As a frontline user of EDUCAUSE systems and data services, complies with data quality standards; adheres to data governance policies, procedures, and processes for ensuring data integrity. May act as the application or data collection lead for the department. Participate in EDUCAUSE events and activities as needed. Travel may be required to support EDUCAUSE conferences/events, research team operations, and external events relevant to the position. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Qualifications: Bachelor’s degree or equivalent experience/education/trainingMinimum of three years’ experience of web application design and development Knowledge, Skills, And AbilitiesDemonstrated technical aptitude to learn and adapt new technologiesExcellent attention to detail with the ability to catch errors, inconsistencies, and discrepanciesExceptional in analytical and troubleshooting skillsExceptional in providing customer service and ensuring a positive experienceProven ability to capture, articulate and document expected service capabilities and technical requirements Exceptional ability in time management, multitasking and meeting multiple deadlinesDemonstrated ability in following-through and carrying out tasks to their completion Proficiency in front-end development technologies Excellent capabilities with relational databases, including but not limited to SQL queries. Working knowledge in JavaScript Proficiency in CMS environments, preferably SitecoreKnowledge in web and applications usability best practicesKnowledge in web and mobile device accessibility guidelines (ADA compliance, Section 508, WCAG 2.2)Experience in Google Tag Manager, Google Analytic 4 and Google Ads Manager, preferredExperience with IT Service Management, preferredExperience with Project Management or ScrumPhysical RequirementsProlonged periods of sitting at a desk and working on a computer. Physical demands of travel such as sitting for long periods, handling luggage, time zone changes, and adjusting to new environments. Remote Work RequirementsScheduled working hours either in the employees time zone or EDUCAUSE core working hours or core working hours to be determined with the supervisor. Be available and responsive during scheduled work hours. Any time off or change in working hours must be pre-arranged according to department guidelines and consistent with the rules applicable to employment (e.g., vacation, sick, personal, leave of absence). Travel Requirements:Travel for this position is minimal (5% or less throughout the year) Diversity, Equity and InclusionAs an association, we recognize that the diverse backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the association. We are committed to a more diverse, equitable, and inclusive workplace, recognizing that our understanding of DEI evolves as our association learns and grows. We believe curiosity and knowledge build bridges across identity groups, cultures, and communities. We also acknowledge that embodying this promise to DEI requires deliberate reflection, intentional learning, and action.EDUCAUSE recognizes that the unique backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the association. Creating an environment of inclusion is each employee's responsibility. This includes, but is not limited to:The responsibilities include, but are not limited to:Treating everyone with dignity, respect, and fairnessProviding insights and input as work contributorListening to and acknowledging others' contributionsContributing to an open and welcoming environment across demographic categories and physical locationsMeeting others at their point of need to advance organizational achievementFor supervisors, ensuring everyone's input is heard and consideredEEO StatementEDUCAUSE is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. EDUCAUSE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.As part of our commitment to a safe and secure workplace, all candidates who are offered employment will undergo a comprehensive background check. This includes checks at the statewide and federal levels, county records, employment verification, and education verification. We appreciate your understanding of these essential steps in our hiring process