Email Operations Support Analyst

A company is looking for an Operations Support Analyst (Contractor) to support email deliverability operations. Key Responsibilities Monitor and triage email delivery issues reported through Salesforce support cases Utilize SendGrid tools to identify and resolve blocked email addresses Track email delivery failures and maintain logs for reporting and analysis Required Qualifications 1+ year of experience in customer service, email administration, IT helpdesk, or technical support Comfortable navigating web-based administrative dashboards and tools Reliable internet connection and able to work standard U.S. business hours