Office Clerk

Position SummaryUnder general supervision, the Office Clerk supports warehouse operations by ensuring smooth and accurate order flow. This role coordinates order scanning, assignment, and tracking activities; supports Will Call processing; and provides administrative assistance to ensure efficient order fulfillment and customer service.Essential Duties/ResponsibilitiesThe following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title:Scan and assign customer orders for warehouse pickingProcess and assign Will Call orders for timely customer pickupManifest truck deliveries, ensuring all documentation is complete and accuratePerform order lookups and provide order status information as neededProcess and assign cut and shearing ordersUtilize the order dashboard to assign work to handheld scanning devicesProvide strong phone and in-person customer serviceCommunicate proactively with internal teams regarding order issues, delays, or correctionsSupport smooth interaction between warehouse staff and customersAssist with clerical tasks related to order management, documentation, and data entryUse designated software programs to support warehouse and sales operationsPerform additional responsibilities as assigned to support department and organizational needsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.EducationHigh School diploma preferredExperience/Skills/Abilities RequiredMinimum of 2 years of clerical, administrative or customer service experienceExperience in transportation, logistics, dispatch, or administrative support preferred but not requiredStrong communication and customer service skillsStrong attention to detail and accuracyStrong analytical problem-solving skillsProficiency in Microsoft Office (Excel, Word and Outlook)Ability to learn, navigate and use designated software programs as required to perform job functionsMust be able to work independently in a fast-paced environmentAbility to interact professionally and positively with others within the department and organizationWork Environment/Physical DemandsTypical office environment – moderate noise level. This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing. Occasional lifting and/or moving up to 50 pounds.We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.WE ARE A DRUGFREE WORKPLACE