Inside Sales Representative

Job DescriptionThis full-time Customer Service / Inside Sales Rep position is a “seasonal” opportunity available through April 15, 2026, with future opportunities to transition into a full-time permanent role based on performance. In this on-site position, you’ll connect with customers through inbound/outbound calls and online channels, delivering exceptional service and expert sales guidance. This role is responsible for delivering exceptional sales guidance and customer service support by addressing routine inquiries and routing expert consultations related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) WHAT YOU WILL DO IN THIS ROLE As an on-site Customer Service / Inside Sales Rep (Concierge), you will:Understand and Identify needs quickly and accuratelyDeliver personalized consultations to build excitement, clarification, and guidance on tax products and the overall tax preparation processGuide customers through the entire decision process and ensure successful transitions to tax professionalsFollow-up with leads to encourage completion of their tax filing journeyActively contribute feedback to help improve the Concierge programDeliver expert customer experiences…with a smile.YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative role include:Must have a high school diploma or equivalentExperience in high-touch, customer-facing rolesConsultative sales background with strong closing skills preferredExcellent relationship-building and communication abilitiesHighly motivated by results and recognitionSome tax knowledge is helpful but not requiredPassion for delivering exceptional customer experience (required)1 to 2 years of customer service excellence preferred WHAT’S IN IT FOR YOUOne of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:The base salary for this position is $28/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries may vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include comprehensive employee assistance program (EAP), paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.DailyPay enrollment option to access pay "early," when you want itCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyA modern, state-of-the-art office setting with advanced technologies and a great teamPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreA range of other perks and benefits REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” https://cnx.wd1.myworkdayjobs.com/external_global/job/USA-Phoenix---2929-N-Central-AveSte-1605--1650/Customer-Service---Inside-Sales-Rep--Onsite-_R1676886 Location:USA Phoenix, AZ Time Type:Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.