Client Relations Manager

This is a high-visibility leadership opportunity for a service-driven professional passionate about people, operations, and client experience. As Client Relations Manager, you’ll set the standard for hospitality excellence while leading a front-of-house team in a premier corporate environment.The Client Relations Manager is a client-facing leadership role responsible for delivering a five-star guest experience across reception, meeting services, and event operations. This individual oversees a team of corporate receptionists, ensuring service excellence, seamless daily operations, and a consistently polished, welcoming environment.Reporting to the Client Relations Director (CRD) in New York, the Manager serves as the day-to-day ambassador of the client’s workplace experience, fostering relationships, managing performance, and driving continuous improvement.Key ResponsibilitiesClient Experience & Relationship ManagementServe as the primary liaison between Opensity and the client, ensuring alignment with brand standards and workplace culture.Maintain strong relationships through proactive communication, responsiveness, and an unwavering commitment to hospitality excellence.Monitor client and guest satisfaction, resolve issues promptly, and identify opportunities to elevate the experience.Partner with the CRD on regular business reviews and collaborate with fellow managers to share best practices.Operational LeadershipOversee all front-of-house operations including reception, meeting coordination, guest services, and hospitality support.Ensure daily readiness of all spaces: reception, lobbies, conference areas, and lounges. Maintaining a “tour-ready” standard at all times.Implement and refine operational workflows, SOPs, and training programs to support consistency and quality.Track and report on service-level performance (SLAs, KPIs) and lead operational audits to ensure excellence.Leverage technology and innovation to streamline processes and enhance the client experience.Team Leadership & DevelopmentLead, mentor, and inspire a team of corporate receptionists to deliver genuine, anticipatory service.Provide regular coaching, feedback, and recognition to promote professional growth and engagement.Manage staffing, scheduling, and professional presentation standards.Partner with the CRD and People Solutions team on performance management, employee relations, and training initiatives.Foster a positive, inclusive, and service-driven culture where every team member feels empowered to create memorable experiences.Qualifications5+ years of leadership experience, managing large teams of receptionists or concierges, in a corporate or high-end hospitality setting.Proven ability to manage and inspire teams delivering five-star service in fast-paced, client-facing settings.Strong client relationship management skills with a track record of delivering measurable service excellence.Highly organized with the ability to manage multiple priorities and maintain composure under pressure.Exceptional communication, presentation, and interpersonal skills.Skilled in Microsoft Office Suite; familiarity with hospitality management systems a plus.Professional, polished, and hospitality-minded demeanor at all times.Commitment to confidentiality, discretion, and operational integrity.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Opensity Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.