Insurance Agency Customer Service Representative

Benefits:Bonus based on performanceCompetitive salaryEmployee discountsOpportunity for advancementPaid time offTraining & developmentAmerican Family Insurance Agency in Phoenix, ArizonaBenefits/Perks$20.00-$28.00 hourly based on experience, plus commission and bonusPaid trainingPaid Holidays, Paid Sick Leave, 2 Weeks paid VacationGroup Health and Dental Benefits AvailableWork from Home or the Office location after training is completedAnnual Bonus and 100% Paid Commissions on all salesSuper Friendly and Awesome Co-workers and BossJob Summary TheCustomer Service Representativeprovides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals. Responsibilities Provides personalized, professional customer service experiences by building trust and developing strong customer relationshipsResponds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and proceduresDrives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims processProcesses change to existing accounts and new business accountsServes as a liaison on behalf of the customer between the agency and various business partnersAssists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.Schedules appointments with existing or prospective customers for agency employeesQualifications Must hold current and active Arizona Property and Casualty Insurance LicensesFamiliarity with American Family computer systems a big plusFriendly and upbeat attitude and good problem-solving skills a mustDemonstrated customer service experienceEffective communication skillsExperienced with PC software applications (Microsoft Office Suites, Internet Explorer)Solid knowledge and understanding of basic mathematical skillsFlexible work from home options available.Compensation: $20.00 - $28.00 per hourJoin Our Team. Bring Your Dreams.We are looking for talented, motivated individuals to join our team. Agency Staff CareerAre you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.This position is a staff member working for the agency owner and is not an employee of American Family Insurance.