Oracle Procurement Cloud Support (Direct Procurement)

Location: Austin, TX (Onsite)Job Type: ContractSchedule: Monday - Friday, 9:00 AM - 5:00 PMWe are seeking an experienced Oracle Procurement Cloud Support Consultant with expertise in Direct Procurement to provide L2/L3 production support.This role focuses on stabilizing procurement operations, resolving production issues, and improving processes across the requisition-to-purchase lifecycle.Key ResponsibilitiesProduction Support (L2/L3)Provide L2/L3 support for Oracle Procurement Cloud Perform incident triage, defect resolution, and root cause analysis (RCA) Prevent recurring issues through monitoring and process improvements Procurement Operations SupportSupport direct procurement processes:Requisitions Purchase Orders (POs) Agreements / Blanket Orders Receiving transactions Manage sourcing-to-purchasing handoffs End-to-End TroubleshootingTroubleshoot STP (Source-to-Pay) processes Resolve issues across:Procurement Receiving Payables Supplier Portal interactions Approvals & SecuritySupport approval workflows and controls Manage role-based security impacting procurement operations Integrations & Data ManagementMonitor and support integrations (FBDI, APIs, OIC, middleware) Handle batch job failures, error resolution, and reprocessing Ensure smooth transaction flow across systems Documentation & Continuous ImprovementMaintain runbooks, SOPs, and knowledge base articles Support minor enhancements and production changes Improve monitoring and operational efficiency Release & Upgrade SupportSupport Oracle quarterly updates Perform impact analysis and regression testing Validate production readiness Must-Have Qualifications5+ years of Oracle Procurement Cloud experience Strong understanding of:Source-to-Pay (STP) lifecycle Requisition-to-PO processes Experience in L2/L3 production support Strong troubleshooting and RCA capabilities Excellent communication and stakeholder management skills Preferred QualificationsExperience in Direct Materials Procurement (manufacturing/supply chain) Supplier onboarding and master data synchronization experience ITIL-based support experience Experience with ServiceNow or Jira Exposure to OTBI / BI Publisher Core SkillsOracle Procurement Cloud Source-to-Pay (STP) ERP Cloud Incident Management & RCA Procurement Operations Integrations (FBDI, APIs, OIC) Recruiter Submission Template - Full Name:Degree Major with University and Completion Year:Total Experience in Oracle ERP / Procurement Cloud (Years):Experience in Oracle Procurement Cloud (Years):Experience in Source-to-Pay (STP) Lifecycle (Yes/No - brief details):Experience in Requisition-to-PO Process (Yes/No - brief details):Experience with Direct Procurement / Direct Materials (Yes/No - brief details):Experience with Supplier Management & Supplier Portal (Yes/No - brief details):Experience with Procurement-Payables Integration (Yes/No - brief details):Experience with Oracle Cloud Integrations (FBDI, APIs, OIC, Middleware) (Yes/No - brief details):Oracle Cloud Modules Worked On (Procurement, Purchasing, Payables, Supplier Management, etc.):Motivation/Reason for Interest in This Role:Contact Number:Email ID:LinkedIn Profile URL:Full Address (Street, City, State, ZIP Code):Notice Period (in weeks):Current Work Authorization Status (e.g., US Citizen, Green Card, H1B, etc.):Expected Hourly Rates W2:Are you willing to relocate at your own expense and work Austin, TX (Onsite) (Yes/No):