L1 IT Support Specialist

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth.If you are looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, we'd love to hear from you! This is an on-site opportunity located in Richmond, VA.We'll Provide:Salary starting at $45,000+ scalable based on experience.Retirement plan, PTO, and health insurance benefits.On-site gym, sauna, and gaming room to enjoy during your downtime.Friendly, people-focused management and technical mentors to foster your career development.What You'll Do:Primary Focus: You must be comfortable providing phone support for up to 6 hours per day as the primary focus of this role.High-Volume Support: Success in this position is defined by the ability to handle Level 1 issues effectively and with high volume.Technical Assistance: Provide top-tier support for 100+ small to medium-sized clients via email and phone.Environment Management: Resolve technical issues across various environments, including Office 365, on-premise, and cloud solutions.Network Maintenance: Assist in maintaining and troubleshooting client networks, including LAN/WAN, firewalls, and access points.Service Efficiency: Prioritize tickets, set client expectations, and deliver outstanding customer service while accurately documenting solutions.Skills You'll Need:Experience: 0-2 years of hands-on PC support experience.Customer Service: Confidence and commitment to top-tier customer service in a fast-paced environment.Adaptability: Strong interpersonal skills, a positive mentality, and the ability to change tasks rapidly.Technical Knowledge: A general knowledge of different hardware platforms, cloud services (Office 365), and basic networking protocols.Organization: The ability to stay organized and follow tasks through to completion with accuracy.Learning Mindset: A willingness and ability to learn new applications and skills.Requirements: A valid driver's license and reliable transportation for occasional on-site client support.Ready to Apply?Quick apply with your resumeORGet a head start on the application process through our online portal here:https://www.ondemandassessment.com/o/JB-QHW0AOKFP/landing?u=1182753