IT Support Coordinator

Ideal Candidate Profile: Seeking an IT Support Coordinator with broad technical awareness across systems, networking, cybersecurity, and web technologies. They are comfortable coordinating vendors, managing support tickets and IT assets, and acting as the bridge between non-technical staff and technical contractors in a small office or government environment.Job Duties & ResponsibilitiesGeneral IT knowledge across networking, systems, web, and cybersecurity enough to speak the language and triage issuesExperience coordinating or managing IT vendors or contractorsComfortable serving as the bridge between non-technical agency staff and technical contractorsAbility to track open tickets, follow up on deliverables, and escalate as neededExperience In a Small Office Or Government Environment PreferredFamiliarity with Commonwealth of Virginia IT standards (VITA) a plusRequired Skills & ExperienceIT vendor and contractor managementGeneral networking and systems knowledge (awareness level)Cybersecurity awareness and VITA/COV compliance coordinationWebsite content coordination (not development)IT asset and software license trackingHelp desk triage and escalationProject coordination and ticket/task managementMicrosoft Office / productivity tools