Bilingual Call Center CSR (Spanish)- MUST Have Call Center Exp in 2025

Job Description Bilingual Contact Center Specialist (Spanish/English) – Medicaid Call Center | Onsite Austin, TXPay & SchedulePay: $22/hourJob Type: Temp-to-HireLocation: Austin, TX (100% Onsite – Local Candidates Only)Schedule:Must be available for any 8-hour shift between 7:00 AM – 7:00 PM (CST)No schedule changes during the first 90 daysMUST-HAVE REQUIREMENTS (Auto-Screened)To be considered, candidates must meet ALL of the following:Minimum 6 months of high-volume call center experience within the last 12 monthsFluent in Spanish and English (read, write, speak)Able to pass a bilingual assessment with 80% or higherCurrently local to Austin, TXAvailable to work onsite (no remote or hybrid)Candidates who do not meet these requirements will not be considered.Position OverviewThe Bilingual Contact Center Specialist supports Medicaid providers and clients by handling inbound calls related to eligibility, claims, and program inquiries. This role requires strong communication skills, attention to detail, and the ability to provide clear, accurate support in both English and Spanish.Key ResponsibilitiesHandle high-volume inbound calls in a fast-paced call center environmentAssist Medicaid providers and clients with eligibility, claims, and general inquiriesAccurately document call details and resolutions in internal systemsEscalate complex issues as neededMeet or exceed performance metrics (quality, attendance, productivity)Maintain professionalism and deliver excellent customer service at all timesRequired Skills & Experience6+ months recent call center experience (within the last 12 months)Fluent bilingual communication skills (Spanish/English)Strong computer skills (Microsoft Word, Excel, Outlook)Excellent multitasking and problem-solving abilitiesStrong attendance and reliabilityAbility to work in a structured, metric-driven environmentWork Environment100% onsite in Austin, TXHigh-volume, fast-paced call center settingStructured schedule and performance expectationsWhy This Role?Competitive pay at $22/hourOpportunity for permanent placementGain experience supporting critical Medicaid servicesStable, structured environment with growth potentialApply TodayIf you meet the required qualifications and are ready to grow in a fast-paced call center environment, we encourage you to apply.Company DescriptionThroughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.comBenefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including:Medical, dental, and vision coverageLife and disability insuranceAdditional voluntary benefitsJoin MMC and enjoy the support of a team that values your well-being, both on and off the job.MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.Get started on your career journey today! Apply to become a part of the MMC Team!We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.Company DescriptionThroughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\n\r\n We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\n\r\n MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\n\r\n We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com \r\n\r\n Benefits with MMC Group\r\n MMC offers health insurance plans for our active candidates on assignment, including:\r\n\r\nMedical, dental, and vision coverage\r\nLife and disability insurance\r\nAdditional voluntary benefits\r\n\r\n\r\n Join MMC and enjoy the support of a team that values your well-being, both on and off the job.\r\n\r\n MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.\r\n\r\n Get started on your career journey today! Apply to become a part of the MMC Team!\r\n\r\n We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.