Desktop Support Specialist

Desktop Support OR-SalemOnsite Essential Functions:• Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures.• Provides excellent customer service to computer users.• May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members. Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures.• Maintains and secures inventory of all hardware and software.• Supervision Given and Received: Is competent in most phases of end user computing applications to work on own. Typically works under the general direction of the team lead and/or supervision of Manager.• Problem Solving and Decision Making: Analyzes problems and takes corrective action.• Customer Service Skills: Always demonstrates professional behavior with all customers. Develops a clear understanding of the customer's needs seeking information through clarifying questions. Maintains clear communications with customers regarding expectations and time frames. Follows up with customers after a problem has been resolved to inform them of any action taken. Sensitive to customer's frustration and responds professionally.Basic Qualifications:Experience• Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications.Education• High School Diploma or General Education Development (GED) required.License, Certification, Registration• N/AAdditional Skills:• Knowledge of mobile devices.• Current and recent Windows and , Lotus Notes, Microsoft Office Suite of products. Excellent customer service skills.Preferred Qualifications:• Some technical consulting experience preferred.• Bachelor's degree in computer science or IS Or four (4) years of experience in a directly related field preferred.• Microsoft Certifications or training and/or A+ preferred.Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status