Desktop Support Specialist
Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.DESKTOP SUPPORT SPECIALISTLocation: West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97304 (Not a Remote Position)Job Status: Full-timeHours: Monday-Thursday, 7am – 6pmWe are hiring a hands-on Desktop Support Specialist who loves to solve problems, support people, and keep devices running smoothly across our sites.POSITION OVERVIEW:The Desktop Support Specialist provides frontline technical support across the organization. This role ensures reliable day-to-day technology operations by supporting staff with hardware, software, and system issues while delivering responsive, high-quality service. The position plays a key role in maintaining the technology systems that support patient care and business operations.KEY RESPONSIBILITIES:Provide in-person and remote technical support to staff across multiple locations.Troubleshoot hardware, software, and network-related issues for desktops, laptops, printers, phones, and peripherals.Manage onboarding and offboarding processes, including equipment provisioning, workstation setup, and system access management, to ensure a secure and seamless user experience.Install, configure, and maintain end-user devices and applicationsManage and resolve help desk tickets with clear communication and timely follow-upSupport meeting technology, including A/V equipment and conferencing toolsQUALIFICATIONS:1+ year of experience in IT support, help desk, or desktop support roleStrong troubleshooting and problem-solving skillsAbility to clearly communicate technical concepts to non-technical usersWorking knowledge of computer hardware, operating systems, and basic networkingExperience with ticketing systems and managing support requestsValid Oregon driver’s license and proof of insuranceSUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.Healthcare insurance plans: Medical, Dental, VisionGroup Life: Short-Term & Long-Term Disability 100% paid by employer403(b) retirement plan with 2% of employer contribution and up to 3% employer matchFlex Spending AccountPTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positionsContinuing Education & Training BenefitsEmployee Healthy Living Program – Gym Membership & Smoking CessationWhy Join NWHS?At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.TO APPLY:To join our team please visit our website Employment (northwesthumanservices.org)For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828All candidates who receive a written offer of employment will be required to undergo a criminal records check.Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.