Video Surveillance Systems Field Technician (10)

Video Surveillance Systems Field TechnicianThe location for the position is City of Philadelphia Office of Innovation & Technology 6750 Lindbergh Blvd Philadelphia, PA 19142Position Overview / Statement of WorkProvide field installation and troubleshooting support for City-deployed residential video doorbell cameras. Perform site readiness checks, install and configure devices (including wired installs for ADA residents as directed), verify connectivity, deliver basic resident onboarding, and document each completion per City checklist and project procedures.Work ActivitiesConduct pre-install site checks (mounting location, power/wiring readiness as applicable, Wi-Fi signal/basic connectivity).Install, configure, and test video doorbell cameras; complete install checklist and resident sign-off.Perform wired installs for ADA residents when scheduled; otherwise complete standard installation per program guidance.Troubleshoot device/app connectivity issues and escalate to vendor support when required.Track device inventory (serial numbers), manage spares, and coordinate swaps/returns for defective units.Support event-day deployment and final block party operations as requestedSkills/Experience of the Assigned StaffRequired2+ years experience installing and servicing low-voltage devices (e.g., CCTV, access control, alarms, networking) or equivalent.Ability to read wiring diagrams/schematics and perform safe installations using standard tools.Basic Wi-Fi/network troubleshooting and strong customer service communication.Valid driver's license; ability to work outdoors and perform field work safely.Highly Desired/PreferredExperience with video surveillance systems and related software/tools.Knowledge of networking concepts (switches, VLANs, Power over Ethernet) and structured cabling is a plus.Expected duration: 2 MonthsEnd Date of Current Term of Contract: December 31, 2026