Service Planning Coordinator - North America

Applicants must already be authorized to work in the United States and be based in, or open to relocating to, the Davenport area. Applicants must hold a valid passport.Company EnvironmentOur client is an international manufacturer of automated industrial equipment used in high-demand production environmentsThis position plays a central role in supporting and stabilizing service operations.Role Overview The Customer Support & Service Coordination Specialist is the main contact point for North American customers regarding after-sales matters.This is an office-based role focused on coordination, communication, and planning, covering:Spare parts requests and follow-upPlanning and coordination of field service activitiesFirst-level customer interactionDaily coordination between service teams, sales, and internal operationsThe role requires strong organizational skills, reactivity, and a solid understanding of industrial customer service expectations.Key ResponsibilitiesServe as the first contact for customers (email & phone) regarding:Spare parts needsService interventionsCoordination of technical support requestsSupport the scheduling and planning of field service technicians:Organizing interventionsManaging priorities and urgent casesAligning customer needs with technician availabilityAct as a daily interface between:Field service teamsSpare parts logisticsSales and internal teamsIndustrial customersEnsure timely follow-up and clear communication on all open requestsContribute to the continuous improvement of service coordination processesProfile SoughA strong engineering background is not required for this role.However, the ideal candidate will bring:Experience in customer service within an industrial or manufacturing settingFamiliarity with:Spare parts coordinationService planning or schedulingSupporting field service teamsExperience interacting with B2B industrial clientsStrong organisational and prioritisation abilitiesComfort handling multiple requests in parallelClear, professional communication skills (written and verbal)An understanding of service responsiveness in machine-based environmentsImportant NoteThis role is not suited to a purely administrative profile with no exposure to industrial realities.We are looking for someone who understands:How industrial service organisations functionThe impact of equipment downtime on customersThe importance of follow-up, structure, and accountability in after-sales service